Support Board
Date/Time: Fri, 22 Nov 2024 13:35:43 +0000
strange orders popping up at different times
View Count: 2370
| [2013-05-14 14:15:04] |
| HamSandwich - Posts: 5 |
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I've got wierd orders popping up by themselves and my broker is not able to help- he said it is a SC issue. Please assist. There was an error with the order cancellation: TransAct cancel error: Failed to Cancel Order. Service order ID: 0 | 2013-05-13 09:50:03 There was an error with the order cancellation: TransAct cancel error: Failed to Cancel Order. Service order ID: 22594422 | 2013-05-13 09:50:03 There was an error with the order cancellation: TransAct cancel error: Failed to Cancel Order. Service order ID: 22594212 | 2013-05-13 09:50:05 There was an error with the order cancellation: TransAct cancel error: Failed to Cancel Order. Service order ID: 0 | 2013-05-13 10:50:08 There was an error with the order cancellation: TransAct cancel error: Failed to Cancel Order. Service order ID: 0 | 2013-05-13 10:50:25 There was an error with the order cancellation: TransAct cancel error: Failed to Cancel Order. Service order ID: 0 | 2013-05-13 10:50:36 There was an error with the order cancellation: TransAct cancel error: Failed to Cancel Order. Service order ID: 0 | 2013-05-13 11:50:01 There was an error with the order cancellation: TransAct cancel error: Failed to Cancel Order. Service order ID: 22595961 | 2013-05-13 11:50:08 There was an error with the order cancellation: TransAct cancel error: Failed to Cancel Order. Service order ID: 0 | 2013-05-13 11:50:12 There was an error with the order cancellation: TransAct cancel error: Failed to Cancel Order. Service order ID: 22595960 | 2013-05-13 11:50:16 There was an error with the order cancellation: TransAct cancel error: Failed to Cancel Order. Service order ID: 0 | 2013-05-13 13:49:56 There was an error with the order cancellation: TransAct cancel error: Failed to Cancel Order. Service order ID: 0 | 2013-05-13 13:49:59 There was an error with the order cancellation: TransAct cancel error: Failed to Cancel Order. Service order ID: 0 | 2013-05-13 16:51:40 Connection Closed By Transact | 2013-05-13 17:30:05 Trade Order Error - Error sending order: Failed to Place Order. Internal Order ID: 1866. Symbol: ESM3 | 2013-05-14 04:27:11 There was an error with the order cancellation: TransAct cancel error: Failed to Cancel Order. Service order ID: 0 | 2013-05-14 04:50:53 There was an error with the order cancellation: TransAct cancel error: Failed to Cancel Order. Service order ID: 22599052 | 2013-05-14 04:51:03 There was an error with the order cancellation: TransAct cancel error: Failed to Cancel Order. Service order ID: 0 | 2013-05-14 05:50:13 There was an error with the order cancellation: TransAct cancel error: Failed to Cancel Order. Service order ID: 22599060 | 2013-05-14 05:50:19 There was an error with the order cancellation: TransAct cancel error: Failed to Cancel Order. Service order ID: 0 | 2013-05-14 06:43:17 There was an error with the order cancellation: TransAct cancel error: Failed to Cancel Order. Service order ID: 22599312 | 2013-05-14 07:54:12 Trade Order Error - Error sending order: Failed to Place Order. Internal Order ID: 1890. Symbol: ESM3 | 2013-05-14 08:19:22 There was an error with the order cancellation: TransAct cancel error: Failed to Cancel Order. Service order ID: 0 | 2013-05-14 08:50:37 Trade Order Error - Error sending order: Failed to Place Order. Internal Order ID: 1907. Symbol: ESM3 | 2013-05-14 09:39:21 Trade Order Error - Error sending order: Failed to Place Order. Internal Order ID: 1910. Symbol: ESM3 | 2013-05-14 09:39:21 There was an error with the order modification: TransAct modify error: Failed to Modify Order. Service order ID: 22600475 | 2013-05-14 09:51:38 Trade Order Notice: Price and quantity for order modification are the same as the existing order. No modification was submitted. Internal order ID: 1923 | 2013-05-14 09:51:54 Trade Order Notice: Price and quantity for order modification are the same as the existing order. No modification was submitted. Internal order ID: 1923 | 2013-05-14 09:52:00 Resetting last modify Price and Quantity due to an apparent failed order modification. Internal order ID: 1923 | 2013-05-14 09:52:13 There was an error with the order cancellation: TransAct cancel error: Failed to Cancel Order. Service order ID: 0 | 2013-05-14 09:52:23 There was an error with the order cancellation: TransAct cancel error: Failed to Cancel Order. Service order ID: 0 | 2013-05-14 09:52:24 There was an error with the order cancellation: TransAct cancel error: Failed to Cancel Order. Service order ID: 0 | 2013-05-14 09:52:24 Trade Order Notice: Price and quantity for order modification are the same as the existing order. No modification was submitted. Internal order ID: 1928 | 2013-05-14 09:52:55 |
| [2013-05-14 16:05:05] |
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We understand why some of these issues are occurring. It relates to the new TransAct API and an unexpected state that orders have in the order list after they have been modified. This is now patched in version 975. We are releasing it in the next 10 minutes. You can update with Help >> Download Current Version. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-05-15 15:08:27] |
| HamSandwich - Posts: 5 |
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I've updated the software version and random orders are no longer popping up but I'm still having problems. My "child" attached orders are disapearing on their own and other orders I put in their place are not being compliant with my instructions when trying to move them around. Please take a closer look and let me know. Thanks |
| [2013-05-15 15:25:53] |
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The reason for this is that when an order is modified, the prior order is canceled. The previous problem was that these canceled orders were still showing as open orders in the newer TransAct API. So we have to ignore them completely. When synchronizing the Sierra Chart order list to the TransAct order list, we have to skip that process but that that resulted in orders being internally canceled when they still are working. This is now resolved. We are releasing version 976 now. orders I put in their place are not being compliant with my instructions when trying to move them around We see no problems with order modifications and your statement is too vague for us to assist with.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-05-15 15:26:27
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