Support Board
Date/Time: Thu, 28 Nov 2024 00:41:21 +0000
NO NEW CANDLE AT NEW SESSION OPEN (EUREX)
View Count: 1068
| [2014-10-23 06:23:17] |
| Meritus - Posts: 164 |
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For the last couple of days when the market (EUREX) opens the daily charts have not shown a new candle for the new trading day until I have logged out of SC and logged back in. I had tried to Edit Reload All charts and also Edit Delete and Download but this failed to show the daily charts with the new session candle until I closed and re-opened SC. It's probably something really simple so please advise. Thanks in advance
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| [2014-10-23 07:18:27] |
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What is the time zone you have Sierra Chart set to? At the time you notice this problem, do not do anything other than post an image for us. And remove all studies from the chart and make sure the image complies with the image posting requirements. Provide an image of the chart, by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-10-24 06:15:48] |
| Meritus - Posts: 164 |
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http://www.sierrachart.com/image.php?l=1414131155171.png Currently set to London time but I notice in the Chart Header line it still says last nights close time 21.03 and its currently 7.14 (london time) and markets have opened but as you can see I have no new candle. |
| [2014-10-24 06:17:53] |
| Meritus - Posts: 164 |
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http://www.sierrachart.com/image.php?l=141413139223.png As above but showing an intraday chart with same issue. No new candle at open |
| [2014-10-24 06:47:32] |
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This looks like a Session Times problem with the chart. Refer to help topic 3.3 here: https://www.sierrachart.com/index.php?page=doc/helpdetails3.html#h3.3 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-10-29 07:13:43] |
| Meritus - Posts: 164 |
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This appears to have solved the issue om historical daily charts but not intraday charts as you can see from the intraday chart below http://www.sierrachart.com/image.php?l=1414566535662.png Date Time Of Last Edit: 2014-10-29 07:16:57
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| [2014-10-29 08:01:31] |
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What are the Session Times for that Intraday chart? There is little doubt the problem has something to do with the Session Times.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-10-29 08:18:38] |
| Meritus - Posts: 164 |
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Intraday Chart Session Times Start 06:00.00 End 21:59.59 Time Zone London (+0GMT/+1BST)
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| [2014-10-29 08:27:04] |
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That very first step to resolve a problem like this is to set the session times to 0:00:00 and 23: 59:59. This is absolutely essential. Then look at the very last Date and Time of the chart to see what the problem could be. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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