Support Board
Date/Time: Wed, 27 Nov 2024 22:32:54 +0000
Data problem
View Count: 966
| [2014-10-21 15:46:57] |
| User966636 - Posts: 10 |
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Hello, today I started problems with SC - I can´t submit on order to buy or sell any position - everytime I lost data connection if I submit order to chart and after few second SC offer me to connect to data, than reload historical data and my submit order lost....this problem start today. I have tried download the last version of SC and TWS but I have still the same problem. Can you help me? |
 problem s daty 2.jpg / V - Attached On 2014-10-21 15:46:20 UTC - Size: 748.6 KB - 353 views PROBLEM S DATY 21.10..jpg / V - Attached On 2014-10-21 15:46:26 UTC - Size: 728.35 KB - 382 views |
| [2014-10-21 19:04:42] |
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You will need to contact Interactive Brokers and explain that when you submit an order, the connection to the TWS API is being closed on their side. They will need to analyze the TWS log file to see what the problem is.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-10-21 19:05:21
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