Support Board
Date/Time: Wed, 27 Nov 2024 22:41:13 +0000
after dowloading current version sierra does not works well
View Count: 938
| [2014-10-21 06:27:27] |
| User36436 - Posts: 4 |
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Hy this morning after reading your advice to download current version of sierra I did it But now I can see price moving at the right of my graphics but I do not see candelstick doing... please help me ASAP |
 2014-10-21_0825.png / V - Attached On 2014-10-21 06:27:18 UTC - Size: 134.82 KB - 334 views |
| [2014-10-21 07:21:36] |
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This problem is not specific to the new version. Refer to help topic 3 here: Http://www.sierrachart.com/index.php?page=doc/helpdetails3.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-10-21 08:17:49] |
| User36436 - Posts: 4 |
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Hy I understood but I can not manage resolve is it possible to have remote assistnace??? thank you it seems there is an existing dowload data that does not worksI attaches screenshot please help me... different I could not keep use sierra |
| 2014-10-21_1017.png / V - Attached On 2014-10-21 08:17:26 UTC - Size: 51.84 KB - 329 views |
| [2014-10-21 08:31:54] |
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Restart Sierra Chart, and wait about a minute and then post a copy of the Message Log by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#log Another thing you can do to which may solve the problem is to set Chart >> Chart Settings >> Advanced Settings >> Continuous Contract to None. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-10-21 11:25:51] |
| User36436 - Posts: 4 |
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Dear I did check in data trade service settings and I discovered a change after downloading current versione in number of proxy... now I've change it and all works... i will update you |
| [2014-10-21 17:26:06] |
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This is unrelated but if everything is working now, then we consider this solved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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