Support Board
Date/Time: Wed, 27 Nov 2024 22:53:28 +0000
Chart stops updating
View Count: 1061
| [2014-10-16 14:28:07] |
| katek - Posts: 28 |
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Hello, One of the charts in my chartbook stops updating after a few minutes. In the log I have the following message: "An unhandled exception was caught in c_Chart::WindowProc. Message: 275, wParam: 100, lParam: 0 | 2014-10-16 10:22:46 *" Any idea of what is wrong? Thank you |
| [2014-10-16 14:55:06] |
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Are you running any custom studies? Refer to help topic 17 here: Http://www.sierrachart.com/index.php?page=doc/helpdetails17.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-10-16 15:24:09] |
| katek - Posts: 28 |
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All studies I am running are found on the box "available studies" But I am using a "Spreadsheet for Trading", and I've noted that sheet reference by the problematic chart is not updating (and the last bar on the chart does not correspond to the last bar recorded on the spreadsheet). The remaining sheets on the spreadsheet (and the chart referenced on it) are working ok. |
| [2014-10-16 16:19:19] |
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Do you know if you are using the Sierra Chart version with New Spreadsheets or Old Spreadsheets?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-10-16 16:23:24] |
| katek - Posts: 28 |
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I'm using the Old Spreadsheets
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| [2014-10-17 02:30:25] |
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The problem could be related to Old Spreadsheets and we are no longer providing support for those. Try not using any Spreadsheets and restart Sierra Chart and see if you no longer get an exception message. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-10-17 02:30:35
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| [2014-10-20 13:39:52] |
| katek - Posts: 28 |
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Without the use of spreadsheets I get no exception error message. I tried to install a version with the new Spreadsheet, but got a conversion error message. |
| [2014-10-20 15:59:15] |
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We need to see the error message related to the conversion. Select that line in the Message Log and press the Copy Selection button and paste it here. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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