Support Board
Date/Time: Wed, 27 Nov 2024 22:28:24 +0000
Problem with $SPX chart
View Count: 892
| [2014-10-15 20:49:41] |
| EllenT - Posts: 21 |
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Hi: 1) The $SPX chart is a problem. I cannot get streaming data for the last three days. It is stuck on the same price despite trying all the suggestions in the Help pages. A jpg is attached. 2) In fast moving markets like today, Sierra lags behind the real price by three, four, even five points and even the candles do not form till hours later. This is a regular occurrence causing losses that are totally avoidable. Is this being rectified? When? Regards, E Sequeira |
 $SPX Chart.jpg / V - Attached On 2014-10-15 20:46:52 UTC - Size: 135.28 KB - 322 views Attachment Deleted. Attachment Deleted. |
| [2014-10-15 22:31:12] |
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1. You will not get streaming data for this symbol unless you subscribe to the Sierra Chart Exchange Data Feed and activate the CBOE Indices or S&P Indices exchange: Sierra Chart Exchange Data Feed 2. This is caused by an OEC data feed problem. Many users experienced a problem today with that. We cannot rectify this. We recommend using the Sierra Chart Exchange Data Feed: Sierra Chart Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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