Support Board
Date/Time: Wed, 27 Nov 2024 22:46:50 +0000
The Sierra Chart doesn't follow the price
View Count: 1153
| [2014-10-15 14:24:12] |
| User78347 - Posts: 17 |
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Hello we have a problem: The Sierra Chart doesn't follow the price. We tried to down lode the new version and delete and down lode data and it didn't help. Also the charts are in 3 minute in a delay. Please see 4 pictures attached.
Date Time Of Last Edit: 2014-10-15 16:10:24
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 2014-10-15_Message_Log.png / V - Attached On 2014-10-15 14:23:41 UTC - Size: 86.5 KB - 345 views 2014-10-15_price.png / V - Attached On 2014-10-15 14:23:53 UTC - Size: 191.84 KB - 392 views 2014-10-15_4_reversal.png / V - Attached On 2014-10-15 14:24:00 UTC - Size: 101.41 KB - 334 views |
| [2014-10-15 16:07:56] |
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We see you are using OEC. This is an OEC data feed problem. We recommend selecting File >> Disconnect and File >> Connect to Data Feed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-10-15 18:39:53] |
| User78347 - Posts: 17 |
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The problem with the price is fixed. But now we don't have any data on the order-flow and the zig-zag study. We asked OEC and they answered that this is an issue with your end. |
| [2014-10-15 19:43:26] |
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Re-download the data following the instructions in help topic 7.1 here: https://www.sierrachart.com/index.php?page=doc/helpdetails7.html#RetryDownloadDataInChart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-10-16 06:43:15] |
| User78347 - Posts: 17 |
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Hello. We did all the above and noting help.The Ordrr-flow have no data and the zig-zag is on volume=0 Please see picture attached for the charts and the message log that we are getting. Thank you |
| 2014-10-16_zig-zag.png / V - Attached On 2014-10-16 06:42:31 UTC - Size: 87.58 KB - 348 views 2014-10-16_order_flow.png / V - Attached On 2014-10-16 06:42:36 UTC - Size: 69.8 KB - 375 views 2014-10-16_Message_log2.png / V - Attached On 2014-10-16 06:42:42 UTC - Size: 121.15 KB - 371 views 2014-10-16_Message_log.png / V - Attached On 2014-10-16 06:42:48 UTC - Size: 87.4 KB - 369 views |
| [2014-10-16 06:58:59] |
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Not sure what the problem with the Zig Zag study is but it is meant to be used on the main price graph only. Not sure why you are getting that study exception, but this might be because you are using the old Numbers Bars study. You need to go into Analysis >> Studies and remove the studies that do not have a valid name. And add them again. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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