Support Board
Date/Time: Wed, 27 Nov 2024 22:36:59 +0000
Sierra Chart Real-Time Feed Down ???
View Count: 1451
| [2014-10-15 12:43:07] |
| moonmist - Posts: 127 |
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Hi, Market quotes for ES stopped updating around 8:36 AM Eastern Time. Please check on it. Thanks. PS: It worked again around 8:42 AM. |
| [2014-10-15 12:55:43] |
| moonmist - Posts: 127 |
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It was down around 8:52 AM again. |
| [2014-10-15 13:37:03] |
| Kefir - Posts: 34 |
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ES and NQ data are down for me as well at 9:36
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| [2014-10-15 13:37:23] |
| darkpool - Posts: 39 |
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Sierra real time feed keeps going down here aswell. Currently 08:36 cetral. Feed been up and down several times in the last 40 minutes. Sierra,...feedback please? |
| [2014-10-15 13:40:27] |
| moonmist - Posts: 127 |
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Hi, I switched to another server by disconnecting and then re-connecting to the data feed. It has been fine since then. |
| [2014-10-15 13:40:32] |
| conr - Posts: 204 |
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Same here
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| [2014-10-15 13:42:39] |
| RadioDC - Posts: 29 |
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9:40 Eastern. My chart has stopped updating completley. I know the market is very volitile but.... My ATC Trader DOM is keeping up just fine. |
| [2014-10-15 14:30:45] |
| RadioDC - Posts: 29 |
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Message from OEC @ 10:20. Tech glitch on their end causing charts to not update.
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| [2014-10-15 17:12:53] |
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We are aware of the problem with the Sierra Chart Exchange Data Feed earlier today. The solution would have been to select File >> Disconnect and File >> Connect to Data Feed. We are looking into the underlying problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-10-15 17:47:28] |
| conr - Posts: 204 |
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I did that and it still didn't work for several minutes. |
| [2014-10-15 17:55:18] |
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Are you seeing a problem at the moment? We are not aware of any issue at the moment with the Sierra Chart data feed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-10-15 21:18:37] |
| conr - Posts: 204 |
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No when the outage occurred at the open.
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| [2014-10-16 04:42:23] |
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Not sure why a reconnect did not get you to the other server. Refer to this thread for a complete report about the problem. Notice: Sierra Chart Exchange Data Feed Recent Interruptions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-10-16 04:43:18
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