Support Board
Date/Time: Wed, 27 Nov 2024 22:29:48 +0000
Only Streaming Data On One Computer At A Time
View Count: 1031
| [2014-10-14 18:24:12] |
| Demi1201 - Posts: 68 |
|
I have a direct Sierra Chart Account and am trying to use two computers at once with it. Each machine works on its own, but when both are logged on, only the first one logged is getting data. Please help!
|
| [2014-10-14 18:36:27] |
| |
|
Go to this page and activate the second real-time data connection: https://www.sierrachart.com/usercp.php?page=MarketDataFeedFeatures Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-10-14 19:03:27] |
| Demi1201 - Posts: 68 |
|
I get this error message: Failed to extend feature expiration date. Failed to create/reactive Account 17390_2 on Barchart system. Failed to activate the Market Data Feed. |
| [2014-10-14 23:57:37] |
| |
|
We are looking into this issue.
Sierra Chart Support |
| [2014-10-15 15:00:09] |
| Demi1201 - Posts: 68 |
|
Thank you, if you could activate the second data feed subscription for me I'd appreciate and authorize it. I'd really like to get my full setup operational!
|
| [2014-10-15 17:41:37] |
| Demi1201 - Posts: 68 |
|
Would this be more quickly resolved over the phone? I'd be willing to pay for phone support if you could resolve this issue more quickly that way.
|
| [2014-10-15 17:46:42] |
| |
|
We apologize for the delay. We need to follow up with Barchart about this. It will not help to talk over the phone because it is something that we do not directly control. For the time being, in one of your instances of Sierra Chart disable Global Settings >> Data/Trade Service Settings >>Allow Support for Sierra Chart Data Feeds. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-10-15 18:36:50] |
| |
|
We have been informed that your 2nd connection has been manually activated. You will need to restart Sierra Chart, and make sure that Global Settings >> Data/Trade Service Settings >>Allow Support for Sierra Chart Data Feeds is enabled. Sierra Chart Support Date Time Of Last Edit: 2014-10-15 18:37:10
|
To post a message in this thread, you need to log in with your Sierra Chart account: