Support Board
Date/Time: Wed, 27 Nov 2024 22:49:48 +0000
FXCM FX feed IS DOWN
View Count: 1279
| [2014-10-14 08:48:41] |
| ripsdips - Posts: 143 |
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FXCM FX feed IS DOWN
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| [2014-10-14 08:58:48] |
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We are aware of the problem and we are working on it now. There is a problem on the FXCM side but we are seeing if we can switch to a different server. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-10-14 09:19:46] |
| User138602 - Posts: 169 |
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Its working for me again. Will we get also the data, which seem lost? I mean the data during todays down time of the server.
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| [2014-10-14 09:29:14] |
| user58907 - Posts: 83 |
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Don't want to start another thread so please note also that forex data is missing (gap) after 04:10 EST from the various crosses, in some cases with another gap after 04:40 EST.
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| [2014-10-14 09:33:09] |
| ripsdips - Posts: 143 |
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Ok. Thanks. I'm sure FXCM will rectify it. Hopefully.
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| [2014-10-14 09:35:33] |
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The missing data has to be patched by us. It will take us about half a day to patch the missing data. However, we have already patched EURUSD. Refer to the instructions in help topic 7.1 here: Http://www.sierrachart.com/index.php?page=doc/helpdetails7.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-10-14 09:35:58
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| [2014-10-14 21:26:58] |
| user58907 - Posts: 83 |
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When you have patched the data, could you please post a notification in this thread. I just had to clean up my charts a second time and I wouldnt want to connect again until this exercise is completed.
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| [2014-10-14 21:30:17] |
| ripsdips - Posts: 143 |
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Ok
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| [2014-10-14 23:51:50] |
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Earlier today there was an outage with the FXCM data feed. This was an FXCM issue. The data feed was restored by FXCM earlier today. We have restored the missing historical Intraday data for the major Forex pairs. This also includes gold and silver. Refer to the instructions in help topic 7.1 here to re-download the missing data: https://www.sierrachart.com/index.php?page=doc/helpdetails7.html#RetryDownloadDataInChart For the other CFD markets, we could not patch the data because we do not have another source for the data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-10-14 23:56:51] |
| ripsdips - Posts: 143 |
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Data is fixed from this mornings blackout.
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