Support Board
Date/Time: Wed, 27 Nov 2024 22:53:04 +0000
Platform frozen
View Count: 999
| [2014-10-14 00:58:16] |
| User11734 - Posts: 9 |
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hi- the platform seems to hang when i pick one of the chart tabs, it does not have a problem with others. more specifically , it gets stuck when i scroll to one timeframe within that chart. it hangs for a minute and then shows the information. what can be done to fix this? |
| [2014-10-14 01:25:13] |
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Refer to help topic 30 here: http://www.sierrachart.com/index.php?page=doc/helpdetails30.html The only other suggestion we have is to close that chart and do not use it again. The next thing is to rebuild a new Chartbook. Help topic 30 contains all the information you need. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-10-15 01:23:49] |
| User11734 - Posts: 9 |
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after spending a lot of time searching for a solution, it appears that the reason is the "Copy Chart Drawings From Chart #s" (from Chart Settings-> Advanced settings 2) . once this field is cleared all works properly. This is odd , since i've been using this useful feature for a long time with no issues. (it is useful for example to show drawings from the daily chart on the 5 min chart) . Any ideas on how this can be used safely? |
| [2014-10-16 23:37:37] |
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We have never known that feature to cause high CPU usage and it should not. Can you easily replicate the problem? If so, if you can provide us a test Chartbook we can use to test and then we will see what is causing the issue. Here are instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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