Support Board
Date/Time: Thu, 28 Nov 2024 00:34:33 +0000
Problème sur Plateforme
View Count: 1277
| [2014-10-09 10:21:47] |
| User11255 - Posts: 8 |
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Hello, First of all forgiven me for my English. I have a problem since the 9/25/2014. when I open a graph as a day laborer the candles all are very large!!! (see graph “open chart daily”). Then when I open Market profiles it is displayed with the schedules following: 00:00: 00/23: 59:59 and Market profiles is normally displayed (see graph TPO 2) but I always had my graph TPO on the schedules following: 08:00: 00/21: 59:59 (see graph TPO 1). How to make to transmit my screenshots to you: TPO1, TPO2 and There is a problem since the 9/25/2014 and I cannot use your platform any more correctly! Can you help me? Thank you. Cordially. Mr. Bertola. |
 TPO 1 (2).png / V - Attached On 2014-10-09 10:19:28 UTC - Size: 107.42 KB - 340 views TPO 2 (2).png / V - Attached On 2014-10-09 10:19:44 UTC - Size: 149.47 KB - 337 views Open chart daily.png / V - Attached On 2014-10-09 10:19:52 UTC - Size: 53.95 KB - 338 views Attachment Deleted. |
| [2014-10-13 18:42:50] |
| User11255 - Posts: 8 |
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Hello, Is there somebody to help me? The unit of time in daily does not function, not looked by you even on “Open Chart daily”. What to make? Thank you. |
| [2014-10-13 20:08:15] |
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For some reason this had gotten overlooked. We are looking at it now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-10-13 20:20:25] |
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1. For the problem with the GER30 Daily chart, go to the chart and select Edit >> Delete All Data and Download. We are not sure why that happened. Update Sierra Chart with Help >> Download Current Version. 2. For the problem with the display of the TPO Profile Charts, go to Chart >> Chart Settings for each of your TPO charts and press the Apply Global Symbol Settings button. For one of the charts, clearly the Tick Size is incorrect. Set the Session Times as you require following the instructions here: https://www.sierrachart.com/index.php?page=doc/doc_SessionTimes.php After this press OK. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-10-13 20:20:52
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| [2014-10-14 04:23:26] |
| User11255 - Posts: 8 |
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Hello, I have do what you asked me: 1. For the problem with the GER30 Daily chart, go to the chart and select Edict >> Delete All Dated and Download. Here the result on Chart “DAX daily sierra” That still does not go! Then I went in: Help >> Download Current Version. here the result: Software version: 1199 | 2014-10-14 06:16: 41 Use end date: 2015-02-12 | 2014-10-14 06:16: 41 Enabled for: Advanced Features. | 2014-10-14 06:16: 41 Enabled for: Advanced Features 2. | 2014-10-14 06:16: 41 Enabled for: Sierra Chart Historical Dated Service. | 2014-10-14 06:16: 41 Allow Support for Chart Sierra Dated Feeds is enabled. | 2014-10-14 06:16: 41 Activate service: SC Forex Dated (FXCM) | 2014-10-14 06:16: 41 Time Zones: +02: 00:00 (THIS + 01 They Is +01, M 3.5.0/02:00,M10.5.0/03:00) | 2014-10-14 06:16: 41 2014-10-14 06:16: 41 Local computer clock time | 2014-10-14 06:16: 41 2014-10-14 04:16: 41 GMT time | 2014-10-14 06:16: 41 2014-10-14 06:16: 41 Time zones adjusted time | 2014-10-14 06:16: 41 Time difference to server time: 0 seconds. | 2014-10-14 06:16: 41 Program path: C:\SierraChart\ | 2014-10-14 06:16: 41 Dated Files path: C:\SierraChart\Data\ | 2014-10-14 06:16: 41 OS Number Version: 6.2 | 2014-10-14 06:16: 41 Checking for new symbol settings for fxcm | 2014-10-14 06:16: 41 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 188.40.121.148 | 2014-10-14 06:16: 41 HTTP connection to www.sierrachart.com:80 (1424) | Connected. | 2014-10-14 06:16: 41 Symbol settings are up-to-date for fxcm | 2014-10-14 06:16: 41 SC Forex Dated (FXCM) | Connecting to the server ds4.sierracharts.com. Port 443 | 2014-10-14 06:16: 46 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2014-10-14 06:16: 46 Socket (2156) | Connected. | 2014-10-14 06:16: 46 SC Forex Dated (FXCM) | Connected to server. | 2014-10-14 06:16: 46 SC Forex Dated (FXCM) | Sending logon request message. | 2014-10-14 06:16: 46 SC Forex Dated (FXCM) | Server Information - Server Name: . | 2014-10-14 06:16: 47 SC Forex Dated (FXCM) | Server protocol version: 4. Customer protocol version: 4. There has protocol match. | 2014-10-14 06:16: 47 SC Forex Dated (FXCM) | Successfully connected. | 2014-10-14 06:16: 47 HTTP connection to www.sierrachart.com:80 (1424) | Closed. No error. | 2014-10-14 06:16: 52 HTTP connection to www.sierrachart.com:80 (1424) | Shutdown and closed. | 2014-10-14 06:16: 52 SC Forex Dated (FXCM) | Starting real-time market dated updates for: GER30. ID: 1 | 2014-10-14 06:16: 57 Intraday dated recording state for symbol GER30 is set to pending. | 2014-10-14 06:16: 57 HD Request # 2 | Downloading Intraday chart dated for GER30 to the GER30.scid file. Service: fxcm | 2014-10-14 06:16: 57 HD Request # 2 | Download start Date-Time: 2014-10-13 21:59: 59.0 | 2014-10-14 06:16: 57 HD Request # 2 | Using server: ds3.sierracharts.com port 10149 | 2014-10-14 06:16: 57 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2014-10-14 06:16: 57 Socket (2284) | Connected. | 2014-10-14 06:16: 57 HD Request # 2 | Sending historical dated logon request message. | 2014-10-14 06:16: 57 HD Request # 2 | Requesting Intraday dated. Start Date-Time: 2014-10-13 21:59: 59. Record interval: 1. Symbol: GER30 | 2014-10-14 06:16: 58 HD Request # 2 | Decompressing dated. | 2014-10-14 06:16: 58 HD Request # 2 | Receiving Intraday dated for GER30 starting At 2014-10-13 21:59: 59 | 2014-10-14 06:16: 58 HD Request # 2 | Timestamp of first Intraday dated file record written: 2014-10-13 21:59: 59 | 2014-10-14 06:16: 58 Socket (2284) | Shutdown and closed. | 2014-10-14 06:16: 58 The network socket for historical dated has been closed. | 2014-10-14 06:16: 58 HD Request # 2 | Received 1 record from 2014-10-13 21:59: 59 to 2014-10-13 21:59: 59 (0.0 seconds) and wrote 1 record for GER30 | 2014-10-14 06:16: 58 HD Request # 2 | Intraday download SUPPLEMENTS for GER30. Completion time: 1s | 2014-10-14 06:16: 58 Real-time Intraday chart dated file updates started for GER30 | 2014-10-14 06:16: 58 HD Request # 3 | Downloading Historical Daily chart dated for GER30. Starting dates: 2014-10-10. Service: fxcm | 2014-10-14 06:17: 06 HD Request # 3 | Using server: ds5.sierracharts.com port 10149 | 2014-10-14 06:17: 06 Socket (0) | Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2014-10-14 06:17: 06 Socket (3172) | Connected. | 2014-10-14 06:17: 06 HD Request # 3 | Sending historical dated logon request message. | 2014-10-14 06:17: 06 HD Request # 3 | Requesting historical Daily dated starting At 2014-10-10. | 2014-10-14 06:17: 07 HD Request # 3 | Decompressing dated. | 2014-10-14 06:17: 07 HD Request # 3 | Receiving historical Daily dated for GER30 starting At 2014-10-10 | 2014-10-14 06:17: 07 Writing historical Daily dated for GER30 to the GER30.dly file | 2014-10-14 06:17: 07 Socket (3172) | Shutdown and closed. | 2014-10-14 06:17: 07 The network socket for historical dated has been closed. | 2014-10-14 06:17: 07 HD Request # 3 | Received 2 records from 2014-10-10 00:00: 00 to 2014-10-13 00:00: 00 (4.0 days) and wrote 2 records for GER30 | 2014-10-14 06:17: 07 HD Request # 3 | Daily download SUPPLEMENTS for GER30. Completion time: 0s | 2014-10-14 06:17: 07 With request for the latest software update has been made. | 2014-10-14 06:21: 11 * The update is being downloaded in the background. When it is supplements, you will Be prompted. | 2014-10-14 06:21: 11 * There is No new version available. Thank you. | 2014-10-14 06:21: 12 * Thank you to help me!!! |
| DAX daily sierra.png / V - Attached On 2014-10-14 04:23:09 UTC - Size: 68.73 KB - 336 views |
| [2014-10-14 06:13:58] |
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Based upon what we see in this Message Log you did not select Edit >>Delete All Data and Download. You must select this very specific command from the Edit menu. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-10-14 06:56:19] |
| User11255 - Posts: 8 |
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Re hello, I have remake “Edit>>Delete All Dated and Download” and maintaining it is still worse than front! See Chart !!! |
| DAX daily sierra bis.png / V - Attached On 2014-10-14 06:56:10 UTC - Size: 61.32 KB - 328 views |
| [2014-10-14 07:44:52] |
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Attach this file: C:\SierraChart\Data\GER30.dly to this thread. Here are instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile We see the problem but we do not know why this is the case. Although in your region you may use a comma character as a decimal point delimiter, Sierra Chart does not use that and we do not know why it is showing up. We can clearly see it in the image you have attached. It is going to create problems like this. We have never before seen an issue like this. There must be something about Windows 8 which is causing an override of the formatting that Sierra Chart is using. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-10-14 08:18:17] |
| User11255 - Posts: 8 |
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Here files. Thank you by advance to help me if you can, and hold me informed. |
 GER30.dly - Attached On 2014-10-14 08:10:33 UTC - Size: 289.38 KB - 472 views |
| [2014-10-14 08:18:34] |
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We are still investigating the problem. But we think we have it resolved. Update Sierra Chart by selecting Help >>Download Prerelease. After the update is installed, go to all of your charts and do the following: -Select Chart >> Chart Settings -Press the Apply Global Symbol Settings button. -Press OK. Go to all of your Historical Daily charts that do not look right and select Edit >>Delete All Data and Download. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-10-14 08:18:53
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| [2014-10-14 09:21:03] |
| User11255 - Posts: 8 |
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Ok thank you all is become again normal. :) |
| [2014-10-14 09:36:47] |
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OK this is good. Must be some bug within Windows 8 which we have worked around. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-10-21 13:30:09] |
| User11255 - Posts: 8 |
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Hello, Here me is with a new problem! When I use the “Chart been worth/Crosshair” I have only the vertical line but the horizontal line with missing!!! Can you help me above it? Thank you by advance. |
| Chart Value_Crosshair.png / V - Attached On 2014-10-21 13:29:59 UTC - Size: 56.08 KB - 308 views |
| [2014-10-22 04:58:07] |
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The origin of this problem appears to be due to a Windows bug which is discussed here: Critical Number Formatting Bug in Windows Make sure Chart >>Chart Settings >> Tick Size is set correctly. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-10-25 06:53:47] |
| User11255 - Posts: 8 |
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Ok Thank you. It' s good :) |
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