Support Board
Date/Time: Wed, 27 Nov 2024 20:46:37 +0000
Encounter invalid field code
View Count: 1006
| [2014-10-07 03:54:25] |
| apollofl - Posts: 95 |
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(0) while reading chartbook file
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| [2014-10-07 04:15:21] |
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Did this start happening after you updated Sierra Chart? If so, do you remember what version you were previously running? For now, follow the instructions here to use a backup Chartbook: http://www.sierrachart.com/index.php?page=doc/doc_Chartbooks.html#BackupChartbook Could you please privately attach the Chartbook causing the error so we can look at it. Here are the instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-10-07 21:34:17] |
| apollofl - Posts: 95 |
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I had a Hard drive failure and had to reinstall windows and sierra charts. I had No Backup of my hard drive. Date Time Of Last Edit: 2014-10-07 21:35:07
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| [2014-10-07 22:20:43] |
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So if you had no backup of Sierra Chart, then what Chartbook were you opening? Was it a Chartbook provided by the standard installation of Sierra Chart? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-10-07 23:01:39] |
| apollofl - Posts: 95 |
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The issue is resolved, I went back to version 1187 and now the charts from Rockwell and others are now loading. I did have a few copies of Chartbooks on another drive. Going back to version 1187 did the Trick
Date Time Of Last Edit: 2014-10-07 23:01:52
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| [2014-10-07 23:59:42] |
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It may be resolved for you right now, but what happens when you update to a later version. There is a problem we need to figure out and resolve. Please attach one of the Chartbooks by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile It can be privately attached. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-10-07 23:59:51
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| [2014-10-08 21:14:45] |
| apollofl - Posts: 95 |
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I upgraded to the newest version 1199 and all is well with all Charts. So whatever happen in version 1187 corrected the problem.
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