Support Board
Date/Time: Wed, 27 Nov 2024 20:33:12 +0000
Rithmic data
View Count: 1058
| [2014-10-06 11:43:54] |
| User40526 - Posts: 166 |
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I connected to Rithmic last night and I am not getting any historical intraday data. I only get data from the moment I open Sierra Chart. After 1/2 hour this morning I went back to yesterday evening when I connected to Rithmic and did a "delete and download data" and it wiped out all my data and started over. Please advise. http://www.sierrachart.com/image.php?l=1412595806247.png |
| [2014-10-06 14:35:35] |
| User35750 - Posts: 4 |
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Yup, I confirm I have the same thing happening with my Rithmic feed. I tried delete and download and it wiped everything that accumulated since Sierra was opened. I also tried updating to current version of Sierra but this did not change anything. Just to clarify, I use both tick charts and 1minute charts. The tick charts only work "live" ie they never get historical tick data populated, this isn't part of Rithmic service. But the 1minute charts have always gotten populated with historical data for me up until this morning. |
| [2014-10-06 16:35:13] |
| User40526 - Posts: 166 |
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I have switched off of Rithmic data feed.
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| [2014-10-06 16:44:27] |
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We are looking into this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-10-06 17:18:33] |
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We have not identified any problem. If you still have a problem we need you to restart Sierra Chart, open one chart and then post a copy of the Message Log by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-10-06 17:18:58
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| [2014-10-07 14:00:38] |
| User35750 - Posts: 4 |
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OK thanks for looking into it. Just to let people know, I am now getting historical data again on my 1minute charts, everything seems to be back to normal this morning. But still no historical data for the period between friday close and monday when I opened Sierra. Must a glitch on the Rithmic end but glad it is working now. |
| [2014-10-07 16:13:47] |
| User40526 - Posts: 166 |
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I have switched off of Rithmic due to this issue.
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| [2014-10-08 05:33:10] |
| vegasfoster - Posts: 444 |
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I don't know if it matters at this point, but I had the same problem and had to restart.
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