Support Board
Date/Time: Wed, 27 Nov 2024 20:35:30 +0000
intraday charts and SC Historical Data Service
View Count: 1125
| [2014-10-06 10:24:19] |
| natanibz - Posts: 134 |
|
Hello, when i use SC Historical Data Service in intraday charts i don't have data from 2014-9-25 for YM and 6E,and from 9-19 for NQ. I did edit> delete all data and download but nothing. For other contracts (ES, GC, ZS) i don't have any data in intraday charts and in the message log is written "Currently no data in file to display. Will start historical data download and real-time updates". Thanks |
| [2014-10-06 16:41:01] |
| |
|
Make sure the year part of the symbol is two digits. Re-download the data again and then if you still have a problem post a copy of the Message Log by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-10-06 16:41:20
|
| [2014-10-06 17:35:55] |
| natanibz - Posts: 134 |
|
(Message log removed)
Date Time Of Last Edit: 2014-10-06 18:09:00
|
| [2014-10-06 18:00:34] |
| natanibz - Posts: 134 |
|
i have post a copy of the message log, but when i submit the reply then don't appear all the messaage log in the reply
|
| [2014-10-06 18:10:14] |
| |
|
Restart Sierra Chart. Open one chart. Select Edit >>Delete All Data and Download. After this, post a copy of the Message Log again. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-10-07 22:24:49
|
| [2014-10-06 18:15:59] |
| natanibz - Posts: 134 |
|
Date Time Of Last Edit: 2014-10-06 18:27:29
|
| [2014-10-06 20:24:09] |
| |
|
We do not see any problem in the Message Log with data Daily or Intraday data downloading. We need to have a better understanding of the problem. We want you to clear the Message Log because it has a lot of data in it that we do not need to see. Press the Clear Log button on the Message Log window. After that, go to one of the charts with the problem and select Edit >> Delete All Data and Download. After the download is done, post an image of the chart following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-10-07 01:07:58] |
| natanibz - Posts: 134 |
|
I have resolved the problem. I have opened a new chatbook, then i have opened a new intraday chart (for example YM) and the chart was ok. Then i have opened the "old" chartbook and i did "delete all data and download for an intraday chart (YM) and the chart is returned ok. Then i did the same thing also for other symbols with the same problem. Now they are all ok. But if i did "delete all data and download" in an intraday chart in the old chartbook before to open the new chart in the new chartbook the problem remained. |
| [2014-10-07 01:55:23] |
| |
|
But if i did "delete all data and download" in an intraday chart in the old chartbook before to open the new chart in the new chartbook the problem remained.
We do not know why you would have this problem, but now that all the charts are OK, we consider this resolved.You may want to refer to this section here: http://www.sierrachart.com/index.php?page=doc/doc_ContinuousFuturesContractCharts.html#ReDownloading Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: