Support Board
Date/Time: Wed, 27 Nov 2024 20:28:04 +0000
Sierra connection problems
View Count: 1358
| [2014-10-06 06:40:43] |
| User5956732 - Posts: 12 |
|
"Hello, I have an account via Apm clearing Rithmic connection. I am having problem connecting with my Sierra - see attached log. Broker is saying that everything is set up correctly on their side. Can you help? Thank you. Radek Laur". Date Time Of Last Edit: 2014-10-06 11:58:40
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| [2014-10-06 06:46:48] |
| User5956732 - Posts: 12 |
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Software version: 1173 | 2014-10-06 08:31:19 Enabled for: Advanced Features. | 2014-10-06 08:31:19 Enabled for: Advanced Features 2. | 2014-10-06 08:31:19 Enabled for: Sierra Chart Historical Data Service. | 2014-10-06 08:31:19 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-10-06 08:31:19 Active service: AMP/TTNet | 2014-10-06 08:31:19 Data/Trade Service Settings automatically set. | 2014-10-06 08:31:19 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2014-10-06 08:31:19 2014-10-06 08:31:19 Local computer clock time | 2014-10-06 08:31:19 2014-10-06 06:31:19 GMT time | 2014-10-06 08:31:19 2014-10-06 08:31:19 Time zone adjusted time | 2014-10-06 08:31:19 Time difference to server time: 1 seconds. | 2014-10-06 08:31:19 Program path: C:\SierraChart radek\ | 2014-10-06 08:31:19 Data Files path: C:\SierraChart radek\Data\ | 2014-10-06 08:31:19 OS Version Number: 6.2 | 2014-10-06 08:31:19 Checking for new symbol settings for tt | 2014-10-06 08:31:19 AsyncHTTP2 socket (0) | Resolved address sierrachart.com to IP 188.40.121.148 | 2014-10-06 08:31:19 AsyncHTTP2 socket (1424) | Connected. | 2014-10-06 08:31:19 Requesting symbol settings for tt. Overwrite = on. | 2014-10-06 08:31:19 Symbol settings received. | 2014-10-06 08:31:20 Processed received symbol settings | 2014-10-06 08:31:20 AsyncHTTP2 socket (1424) | Closed. No error. | 2014-10-06 08:31:31 AsyncHTTP2 socket (1424) | Shutdown and closed. | 2014-10-06 08:31:31 Intraday data recording state for symbol YMZ4-CBOT is set to pending. | 2014-10-06 08:31:31 HD Request # 2 | Downloading Intraday chart data for YMZ4-CBOT to the file YMZ4-CBOT.scid. Service: ttamp | 2014-10-06 08:31:31 HD Request # 2 | Download start Date-Time: 2014-10-03 23:14:00.0 | 2014-10-06 08:31:31 HD Request # 2 | Using server: ttamp.sierracharts.com port 10149 | 2014-10-06 08:31:31 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2014-10-06 08:31:31 Socket (2248) | Connected. | 2014-10-06 08:31:31 HD Request # 2 | Sending historical data logon request message. | 2014-10-06 08:31:31 Intraday data recording state for symbol ESZ4-CME is set to pending. | 2014-10-06 08:31:32 Intraday data recording state for symbol TICK-NYSE is set to pending. | 2014-10-06 08:31:32 Intraday data recording state for symbol EMDZ4-CME is set to pending. | 2014-10-06 08:31:32 Intraday data recording state for symbol NQZ4-CME is set to pending. | 2014-10-06 08:31:32 HD Request # 2 | Requesting Intraday data. Start Date-Time: 2014-10-03 23:14:00. Record interval: 0. Symbol: YMZ4-CBOT | 2014-10-06 08:31:32 Socket (2248) | Shutdown and closed. | 2014-10-06 08:31:32 The network socket for historical data has been closed. | 2014-10-06 08:31:32 HD Request # 2 | Historical data for YMZ4-CBOT is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2014-10-06 08:31:33 HD Request # 2 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for YMZ4-CBOT | 2014-10-06 08:31:33 HD Request # 2 | Intraday download COMPLETE for YMZ4-CBOT. Completion time: 2s | 2014-10-06 08:31:33 HD Request # 3 | Downloading Intraday chart data for ESZ4-CME to the file ESZ4-CME.scid. Service: ttamp | 2014-10-06 08:31:33 HD Request # 3 | Download start Date-Time: 2014-10-03 23:14:00.0 | 2014-10-06 08:31:34 HD Request # 3 | Using server: ttamp.sierracharts.com port 10149 | 2014-10-06 08:31:34 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2014-10-06 08:31:34 Socket (2236) | Connected. | 2014-10-06 08:31:34 HD Request # 3 | Sending historical data logon request message. | 2014-10-06 08:31:34 HD Request # 3 | Requesting Intraday data. Start Date-Time: 2014-10-03 23:14:00. Record interval: 0. Symbol: ESZ4-CME | 2014-10-06 08:31:34 Socket (2236) | Shutdown and closed. | 2014-10-06 08:31:34 The network socket for historical data has been closed. | 2014-10-06 08:31:34 HD Request # 3 | Historical data for ESZ4-CME is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2014-10-06 08:31:34 HD Request # 3 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ESZ4-CME | 2014-10-06 08:31:34 HD Request # 3 | Intraday download COMPLETE for ESZ4-CME. Completion time: 1s | 2014-10-06 08:31:34 HD Request # 4 | Downloading Intraday chart data for TICK-NYSE to the file TICK-NYSE.scid. Service: statscalc | 2014-10-06 08:31:34 HD Request # 4 | Download start Date-Time: 2014-10-04 01:59:59.0 | 2014-10-06 08:31:34 HD Request # 4 | Using server: ds4.sierracharts.com port 10149 | 2014-10-06 08:31:34 HD Request # 5 | Downloading Historical Daily chart data for YMZ14. Starting date: 2014-10-02. Service: ttamp | 2014-10-06 08:31:34 Historical data download counter reset. | 2014-10-06 08:31:34 HD Request # 5 | Requesting historical Daily data for YMZ14 starting at 2014-10-01 | 2014-10-06 08:31:34 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26 | 2014-10-06 08:31:34 Socket (2424) | Connected. | 2014-10-06 08:31:34 HD Request # 4 | Sending historical data logon request message. | 2014-10-06 08:31:34 HD Request # 5 | Receiving historical Daily data for YMZ14 starting at 2014-10-01 | 2014-10-06 08:31:35 Writing historical Daily data for YMZ14 to the file YMZ14.dly | 2014-10-06 08:31:35 HD Request # 5 | Received 4 records from 2014-10-01 00:00:00 to 2014-10-06 00:00:00 (6.0 days) and wrote 3 records for YMZ14 | 2014-10-06 08:31:35 HD Request # 5 | Daily download COMPLETE for YMZ14. Completion time: 0s | 2014-10-06 08:31:35 HD Request # 6 | Downloading Historical Daily chart data for ESZ14. Starting date: 2014-10-02. Service: ttamp | 2014-10-06 08:31:35 HD Request # 6 | Requesting historical Daily data for ESZ14 starting at 2014-10-01 | 2014-10-06 08:31:35 HD Request # 4 | Requesting Intraday data. Start Date-Time: 2014-10-04 01:59:59. Record interval: 0. Symbol: TICK-NYSE | 2014-10-06 08:31:35 HD Request # 4 | Decompressing data. | 2014-10-06 08:31:35 HD Request # 4 | Receiving Intraday data for TICK-NYSE starting at 2014-10-04 01:59:59 | 2014-10-06 08:31:35 Socket (2424) | Shutdown and closed. | 2014-10-06 08:31:35 The network socket for historical data has been closed. | 2014-10-06 08:31:35 HD Request # 4 | Historical data for TICK-NYSE is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2014-10-06 08:31:36 HD Request # 4 | Received 1 record from 2014-10-04 01:59:59 to 2014-10-04 01:59:59 (0.0 seconds) and wrote 0 records for TICK-NYSE | 2014-10-06 08:31:36 HD Request # 4 | Intraday download COMPLETE for TICK-NYSE. Completion time: 2s | 2014-10-06 08:31:36 HD Request # 6 | Receiving historical Daily data for ESZ14 starting at 2014-10-01 | 2014-10-06 08:31:36 Writing historical Daily data for ESZ14 to the file ESZ14.dly | 2014-10-06 08:31:36 HD Request # 6 | Received 4 records from 2014-10-01 00:00:00 to 2014-10-06 00:00:00 (6.0 days) and wrote 3 records for ESZ14 | 2014-10-06 08:31:36 HD Request # 6 | Daily download COMPLETE for ESZ14. Completion time: 1s | 2014-10-06 08:31:36 HD Request # 7 | Downloading Intraday chart data for EMDZ4-CME to the file EMDZ4-CME.scid. Service: ttamp | 2014-10-06 08:31:36 HD Request # 7 | Download start Date-Time: 2014-10-03 23:13:00.0 | 2014-10-06 08:31:36 HD Request # 7 | Using server: ttamp.sierracharts.com port 10149 | 2014-10-06 08:31:36 HD Request # 8 | Downloading Historical Daily chart data for EWZ14. Starting date: 2014-10-02. Service: ttamp | 2014-10-06 08:31:36 HD Request # 8 | Requesting historical Daily data for EWZ14 starting at 2014-10-01 | 2014-10-06 08:31:36 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2014-10-06 08:31:36 AMP/TTNet | Connecting. | 2014-10-06 08:31:36 Starting the Price Feed session. Connecting to 12.41.48.53 port 10501... | 2014-10-06 08:31:36 Socket (2440) | Connected. | 2014-10-06 08:31:36 HD Request # 7 | Sending historical data logon request message. | 2014-10-06 08:31:36 HD Request # 8 | Receiving historical Daily data for EWZ14 starting at 2014-10-01 | 2014-10-06 08:31:36 Writing historical Daily data for EWZ14 to the file EWZ14.dly | 2014-10-06 08:31:36 HD Request # 8 | Received 4 records from 2014-10-01 00:00:00 to 2014-10-06 00:00:00 (6.0 days) and wrote 3 records for EWZ14 | 2014-10-06 08:31:36 HD Request # 8 | Daily download COMPLETE for EWZ14. Completion time: 0s | 2014-10-06 08:31:36 TT FIX Data socket (2460) | Connected. | 2014-10-06 08:31:36 HD Request # 9 | Downloading Historical Daily chart data for NQZ14. Starting date: 2014-10-02. Service: ttamp | 2014-10-06 08:31:36 HD Request # 9 | Requesting historical Daily data for NQZ14 starting at 2014-10-01 | 2014-10-06 08:31:36 HD Request # 7 | Requesting Intraday data. Start Date-Time: 2014-10-03 23:13:00. Record interval: 0. Symbol: EMDZ4-CME | 2014-10-06 08:31:36 Socket (2440) | Shutdown and closed. | 2014-10-06 08:31:36 The network socket for historical data has been closed. | 2014-10-06 08:31:36 HD Request # 9 | Receiving historical Daily data for NQZ14 starting at 2014-10-01 | 2014-10-06 08:31:36 Writing historical Daily data for NQZ14 to the file NQZ14.dly | 2014-10-06 08:31:36 HD Request # 9 | Received 4 records from 2014-10-01 00:00:00 to 2014-10-06 00:00:00 (6.0 days) and wrote 3 records for NQZ14 | 2014-10-06 08:31:36 HD Request # 9 | Daily download COMPLETE for NQZ14. Completion time: 0s | 2014-10-06 08:31:36 HD Request # 7 | Historical data for EMDZ4-CME is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2014-10-06 08:31:36 HD Request # 7 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for EMDZ4-CME | 2014-10-06 08:31:36 HD Request # 7 | Intraday download COMPLETE for EMDZ4-CME. Completion time: 0s | 2014-10-06 08:31:36 HD Request # 10 | Downloading Intraday chart data for NQZ4-CME to the file NQZ4-CME.scid. Service: ttamp | 2014-10-06 08:31:36 HD Request # 10 | Download start Date-Time: 2014-10-03 23:14:00.0 | 2014-10-06 08:31:36 HD Request # 10 | Using server: ttamp.sierracharts.com port 10149 | 2014-10-06 08:31:36 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2014-10-06 08:31:36 Socket (2420) | Connected. | 2014-10-06 08:31:37 HD Request # 10 | Sending historical data logon request message. | 2014-10-06 08:31:37 TT FIX Data: Sending the Logon message. | 2014-10-06 08:31:37 HD Request # 10 | Requesting Intraday data. Start Date-Time: 2014-10-03 23:14:00. Record interval: 0. Symbol: NQZ4-CME | 2014-10-06 08:31:37 TT FIX Data: Received a Logout message. Text = Unable to login to FIX Adapter AMPNON1ORPR: TTUserSetup Error - AC88929 is not authorized to use FIX Adapter. Please contact your TT User Setup Administrator. | 2014-10-06 08:31:37 TT FIX Data: Sending a Logout message. Text = Received Logout message. | 2014-10-06 08:31:37 TT FIX Data socket (2460) | Shutdown and closed. | 2014-10-06 08:31:37 TT FIX Data: Logged out and disconnected. | 2014-10-06 08:31:37 Disconnected from TT FIX Price Feed session. | 2014-10-06 08:31:37 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-10-06 08:31:37 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-10-06 08:31:37 AMP/TTNet | Disconnected. | 2014-10-06 08:31:37 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-10-06 08:31:37 HD Request # 10 | Historical data for NQZ4-CME is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2014-10-06 08:31:37 Socket (2420) | Shutdown and closed. | 2014-10-06 08:31:37 The network socket for historical data has been closed. | 2014-10-06 08:31:37 HD Request # 10 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for NQZ4-CME | 2014-10-06 08:31:37 HD Request # 10 | Intraday download COMPLETE for NQZ4-CME. Completion time: 1s | 2014-10-06 08:31:37 AMP/TTNet | Connecting. | 2014-10-06 08:31:42 Starting the Price Feed session. Connecting to 12.41.48.53 port 10501... | 2014-10-06 08:31:42 TT FIX Data socket (2392) | Connected. | 2014-10-06 08:31:42 TT FIX Data: Sending the Logon message. | 2014-10-06 08:31:42 TT FIX Data: Received a Logout message. Text = Unable to login to FIX Adapter AMPNON1ORPR: TTUserSetup Error - AC88929 is not authorized to use FIX Adapter. Please contact your TT User Setup Administrator. | 2014-10-06 08:31:42 TT FIX Data: Sending a Logout message. Text = Received Logout message. | 2014-10-06 08:31:42 TT FIX Data socket (2392) | Shutdown and closed. | 2014-10-06 08:31:42 TT FIX Data: Logged out and disconnected. | 2014-10-06 08:31:42 Disconnected from TT FIX Price Feed session. | 2014-10-06 08:31:42 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-10-06 08:31:42 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-10-06 08:31:42 AMP/TTNet | Disconnected. | 2014-10-06 08:31:42 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-10-06 08:31:43 AMP/TTNet | Connecting. | 2014-10-06 08:31:48 Starting the Price Feed session. Connecting to 12.41.48.53 port 10501... | 2014-10-06 08:31:48 TT FIX Data socket (2200) | Connected. | 2014-10-06 08:31:48 TT FIX Data: Sending the Logon message. | 2014-10-06 08:31:48 TT FIX Data: Received a Logout message. Text = Unable to login to FIX Adapter AMPNON1ORPR: TTUserSetup Error - AC88929 is not authorized to use FIX Adapter. Please contact your TT User Setup Administrator. | 2014-10-06 08:31:48 TT FIX Data: Sending a Logout message. Text = Received Logout message. | 2014-10-06 08:31:48 TT FIX Data socket (2200) | Shutdown and closed. | 2014-10-06 08:31:48 TT FIX Data: Logged out and disconnected. | 2014-10-06 08:31:48 Disconnected from TT FIX Price Feed session. | 2014-10-06 08:31:48 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-10-06 08:31:48 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-10-06 08:31:48 AMP/TTNet | Disconnected. | 2014-10-06 08:31:48 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-10-06 08:31:48 Current selected Data/Trading service: Rithmic Trading | 2014-10-06 08:31:49 Checking for new symbol settings for rim | 2014-10-06 08:31:49 AMP/TTNet | Disconnected. | 2014-10-06 08:31:49 AsyncHTTP2 socket (0) | Resolved address sierrachart.com to IP 188.40.121.148 | 2014-10-06 08:31:49 AsyncHTTP2 socket (2200) | Connected. | 2014-10-06 08:31:49 Requesting symbol settings for rim. Overwrite = on. | 2014-10-06 08:31:49 Symbol settings received. | 2014-10-06 08:31:50 Processed received symbol settings | 2014-10-06 08:31:50 Rithmic Trading | Port for executable: 26817 | 2014-10-06 08:31:52 Rithmic Trading | Starting server: C:\SierraChart radek\Rim\DTCBridge.exe | 2014-10-06 08:31:52 Rithmic Trading | Connecting to the server 127.0.0.1. Port 26817 | 2014-10-06 08:31:54 Socket (2492) | Connected. | 2014-10-06 08:31:54 Rithmic Trading | Connected to server. | 2014-10-06 08:31:54 Rithmic Trading | Sending logon request message. | 2014-10-06 08:31:54 Rithmic Trading | Starting the connection process to data and trading service. | 2014-10-06 08:31:54 Rithmic Trading | Logging is enabled. Log file: Rithmic.log | 2014-10-06 08:31:54 Rithmic Trading | Connecting to Rithmic 01 US server. | 2014-10-06 08:31:54 Rithmic Trading | Server Alert: Market Data Connection Opened | 2014-10-06 08:31:57 Rithmic Trading | Server Alert: Market Data Connection Login Complete. Result text: "ok" | 2014-10-06 08:31:57 Rithmic Trading | Server Alert: Trading System Connection Opened | 2014-10-06 08:31:58 Rithmic Trading | Server Alert: Trading System Connection Login Complete. Result text: "ok" | 2014-10-06 08:31:58 Rithmic Trading | Server Alert: PnL Connection Opened | 2014-10-06 08:31:59 Rithmic Trading | Server Alert: PnL Connection Login Complete. Result text: "ok" | 2014-10-06 08:31:59 AsyncHTTP2 socket (2200) | Closed. No error. | 2014-10-06 08:32:00 AsyncHTTP2 socket (2200) | Shutdown and closed. | 2014-10-06 08:32:00 Rithmic Trading | Server Alert: Intraday History Connection Opened | 2014-10-06 08:32:00 Rithmic Trading | Server Alert: Intraday History Connection Login Complete. Result text: "ok" | 2014-10-06 08:32:00 Rithmic Trading | Server Info - Server Name: SC DTC Bridge. | 2014-10-06 08:32:00 Rithmic Trading | Server protocol version: 4. Client protocol version: 4. There is a protocol match. | 2014-10-06 08:32:00 Rithmic Trading | Successfully connected. IB='Striker'. | 2014-10-06 08:32:00 Rithmic Trading | Trading is supported. | 2014-10-06 08:32:00 Rithmic Trading | Order cancel and replace is supported. | 2014-10-06 08:32:00 Rithmic Trading | Starting real-time market data updates for: NQZ4-CME. ID: 1 | 2014-10-06 08:32:01 Intraday data recording state for symbol NQZ4-CME is set to pending. | 2014-10-06 08:32:01 HD Request # 11 | Downloading Intraday chart data for NQZ4-CME to the file NQZ4-CME.scid. Service: rim | 2014-10-06 08:32:01 HD Request # 11 | Download start Date-Time: 2014-10-03 23:14:00.0 | 2014-10-06 08:32:01 HD Request # 11 | Sending historical data request. Start Date-Time: 2014-10-03 23:14:00. Record interval: 0. Symbol: NQZ4-CME | 2014-10-06 08:32:01 Rithmic Trading | Starting real-time market data updates for: YMZ4-CBOT. ID: 2 | 2014-10-06 08:32:01 Intraday data recording state for symbol YMZ4-CBOT is set to pending. | 2014-10-06 08:32:01 Rithmic Trading | Requesting historical Minute data. | 2014-10-06 08:32:01 Rithmic Trading | Starting real-time market data updates for: EMDZ4-CME. ID: 3 | 2014-10-06 08:32:01 Intraday data recording state for symbol EMDZ4-CME is set to pending. | 2014-10-06 08:32:01 Rithmic Trading | Starting real-time market data updates for: ESZ4-CME. ID: 4 | 2014-10-06 08:32:01 Intraday data recording state for symbol ESZ4-CME is set to pending. | 2014-10-06 08:32:03 HD Request # 11 | Received 1 record from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for NQZ4-CME | 2014-10-06 08:32:04 HD Request # 11 | Intraday download COMPLETE for NQZ4-CME. Completion time: 3s | 2014-10-06 08:32:04 Real-time Intraday chart data file updates started for NQZ4-CME | 2014-10-06 08:32:04 HD Request # 12 | Downloading Intraday chart data for YMZ4-CBOT to the file YMZ4-CBOT.scid. Service: rim | 2014-10-06 08:32:05 HD Request # 12 | Download start Date-Time: 2014-10-03 23:14:00.0 | 2014-10-06 08:32:05 HD Request # 12 | Sending historical data request. Start Date-Time: 2014-10-03 23:14:00. Record interval: 0. Symbol: YMZ4-CBOT | 2014-10-06 08:32:05 Rithmic Trading | Requesting historical Minute data. | 2014-10-06 08:32:05 SC Market Stats | Starting real-time market data updates for: TICK-NYSE. ID: 5 | 2014-10-06 08:32:05 SC Market Stats | Connecting to the server ds3.sierracharts.com. Port 443 | 2014-10-06 08:32:05 Intraday data recording state for symbol TICK-NYSE is set to pending. | 2014-10-06 08:32:05 HD Request # 13 | Downloading Intraday chart data for TICK-NYSE to the file TICK-NYSE.scid. Service: statscalc | 2014-10-06 08:32:05 HD Request # 13 | Download start Date-Time: 2014-10-04 01:59:59.0 | 2014-10-06 08:32:05 HD Request # 13 | Using server: ds5.sierracharts.com port 10149 | 2014-10-06 08:32:05 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2014-10-06 08:32:05 Socket (0) | Resolved address ds5.sierracharts.com to IP 204.15.192.106 | 2014-10-06 08:32:05 HD Request # 12 | Receiving Intraday data for YMZ4-CBOT starting at 2014-10-03 23:13:00 | 2014-10-06 08:32:05 HD Request # 12 | Timestamp of first Intraday data file record written: 2014-10-06 00:00:00 | 2014-10-06 08:32:05 Socket (2440) | Connected. | 2014-10-06 08:32:05 SC Market Stats | Connected to server. | 2014-10-06 08:32:05 SC Market Stats | Sending logon request message. | 2014-10-06 08:32:05 Socket (2116) | Connected. | 2014-10-06 08:32:05 HD Request # 13 | Sending historical data logon request message. | 2014-10-06 08:32:05 HD Request # 12 | Received 408 records from 2014-10-03 23:13:00 to 2014-10-06 08:31:00 (2.4 days) and wrote 405 records for YMZ4-CBOT | 2014-10-06 08:32:05 HD Request # 12 | Intraday download COMPLETE for YMZ4-CBOT. Completion time: 0s | 2014-10-06 08:32:05 Real-time Intraday chart data file updates started for YMZ4-CBOT | 2014-10-06 08:32:05 HD Request # 14 | Downloading Intraday chart data for EMDZ4-CME to the file EMDZ4-CME.scid. Service: rim | 2014-10-06 08:32:05 HD Request # 14 | Download start Date-Time: 2014-10-03 23:13:00.0 | 2014-10-06 08:32:05 HD Request # 14 | Sending historical data request. Start Date-Time: 2014-10-03 23:13:00. Record interval: 0. Symbol: EMDZ4-CME | 2014-10-06 08:32:05 Rithmic Trading | Requesting historical Minute data. | 2014-10-06 08:32:05 HD Request # 13 | Requesting Intraday data. Start Date-Time: 2014-10-04 01:59:59. Record interval: 0. Symbol: TICK-NYSE | 2014-10-06 08:32:06 HD Request # 13 | Decompressing data. | 2014-10-06 08:32:06 HD Request # 13 | Receiving Intraday data for TICK-NYSE starting at 2014-10-04 01:59:59 | 2014-10-06 08:32:06 Socket (2116) | Shutdown and closed. | 2014-10-06 08:32:06 The network socket for historical data has been closed. | 2014-10-06 08:32:06 HD Request # 14 | Received 1 record from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for EMDZ4-CME | 2014-10-06 08:32:07 HD Request # 14 | Intraday download COMPLETE for EMDZ4-CME. Completion time: 2s | 2014-10-06 08:32:07 Real-time Intraday chart data file updates started for EMDZ4-CME | 2014-10-06 08:32:07 SC Market Stats | Server Info - Server Name: . | 2014-10-06 08:32:07 SC Market Stats | Server protocol version: 4. Client protocol version: 4. There is a protocol match. | 2014-10-06 08:32:07 SC Market Stats | Successfully connected. | 2014-10-06 08:32:07 SC Market Stats | Restarting real-time data updates for symbol: TICK-NYSE | 2014-10-06 08:32:07 HD Request # 13 | Received 1 record from 2014-10-04 01:59:59 to 2014-10-04 01:59:59 (0.0 seconds) and wrote 0 records for TICK-NYSE | 2014-10-06 08:32:07 HD Request # 13 | Intraday download COMPLETE for TICK-NYSE. Completion time: 2s | 2014-10-06 08:32:07 Real-time Intraday chart data file updates started for TICK-NYSE | 2014-10-06 08:32:07 HD Request # 15 | Downloading Intraday chart data for ESZ4-CME to the file ESZ4-CME.scid. Service: rim | 2014-10-06 08:32:09 HD Request # 15 | Download start Date-Time: 2014-10-03 23:14:00.0 | 2014-10-06 08:32:09 HD Request # 15 | Sending historical data request. Start Date-Time: 2014-10-03 23:14:00. Record interval: 0. Symbol: ESZ4-CME | 2014-10-06 08:32:09 Rithmic Trading | Requesting historical Minute data. | 2014-10-06 08:32:09 HD Request # 15 | Received 1 record from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ESZ4-CME | 2014-10-06 08:32:09 HD Request # 15 | Receiving Intraday data for ESZ4-CME starting at 2014-10-06 08:32:05 | 2014-10-06 08:32:09 HD Request # 15 | Timestamp of first Intraday data file record written: 2014-10-06 08:32:05 | 2014-10-06 08:32:09 Added 14 Time and Sales records to Intraday data file for ESZ4-CME after download. | 2014-10-06 08:32:09 HD Request # 15 | Intraday download COMPLETE for ESZ4-CME. Completion time: 2s | 2014-10-06 08:32:11 Real-time Intraday chart data file updates started for ESZ4-CME | 2014-10-06 08:32:11 Rithmic Trading | Requesting Trade Positions data. | 2014-10-06 08:32:12 Requesting market depth updates for: NQZ4-CME if supported. | 2014-10-06 08:32:12 Requesting market depth updates for: YMZ4-CBOT if supported. | 2014-10-06 08:32:12 Uploaded an image to the server. Request ID: 1 | 2014-10-06 08:40:07 The above has been sent to support. | 2014-10-06 08:41:55 Sending of the message log was completed. Please read the response that was received. The response was saved to C:\SierraChart radek\Data\MessageLogAnalysis.htm | 2014-10-06 08:41:57 Date Time Of Last Edit: 2014-10-06 11:59:11
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 LOG PROBLÉM NEDĚLE.1.jpg / V - Attached On 2014-10-06 06:44:59 UTC - Size: 97.42 KB - 367 views |
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Are you still having a problem? Based upon the image of the Message Log that you posted, there is a server problem on the Rithmic side.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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