Support Board
Date/Time: Fri, 10 Jan 2025 16:05:35 +0000
Post From: Missing Data
| [2016-09-13 16:53:42] |
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I have two data suppliers What specific Data and Trading services are you referring to? Understand that the symbols are going to be different between services and you cannot really switch between services without having to change the symbols in many cases.Here is the documentation for missing data in Intraday charts: http://www.sierrachart.com/index.php?page=doc/HistoricalIntradayData.html#RetryDownloadDataInChart Also, if you adjust the Date Range in File >> From date, the date you specify is not necessarily going to be the date that is available and it will change to what is available. This is explained here: http://www.sierrachart.com/index.php?page=doc/ChartSettings.html#DateRangeInFile When you have a problem we need you to try re-downloading the data as is documented and provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog And let us know what specific symbol you had a problem with. And only tell us one of the symbols. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |