Support Board
Date/Time: Fri, 10 Jan 2025 14:16:40 +0000
Post From: Message to Interactive Brokers about Position Updates
| [2016-08-30 18:56:54] |
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Hello Interactive Brokers API Support, We received the following information from one of our users: Siteng J: The log file shows the same behavior as we checked before Siteng J: Sierra chart invoked the function to request for account information before the connection has been fully established Siteng J: So there is a kind of competing session that no account data was returned eggnog999: When u say connection are you referring to full fill on order? Siteng J: No, when Sierra CHarts connects to TWS Siteng J: If you want to see this in the log, I can show you eggnog999: sure Siteng J: They just need to put in a wait of something so that only makes requests when the connection is fully established Siteng J: Open that file, search for "<- 6-2-1-U1644808" Siteng J: That is the request to get account information Siteng J: If you look at several lines below that, you should also see messages like "Market data farm connection is OK..." Siteng J: Those messages actually can be considered as a flag that shows the connection is successful Siteng J: Since the request came before those messages, no account data has been sent back through out the entire API connection session Siteng J: Here is a successful example: try to search for "<- 6-2-1-DU273679" Siteng J: This is the request to account data for your paper trading account Siteng J: You should see that request was sent after the messages "Market data farm connection is OK..." appeared in the log Siteng J: So account information and portfolio information was sent back by TWS immediately after the request was sent We have set in bold the relevant information from you. You are indicating that Sierra Chart should not be sending an API request for Account Data until the connection is fully established and you are saying that the connection is fully established based upon some messages indicating the market data connection is OK. Sierra Chart also does wait five seconds before requesting Account Data in our newest versions. A requirement to wait sending an Account Data request to our knowledge is not documented anywhere in your documentation and this requirement is very absurd to require an API program to go through such a check. Once the connection is established to trader workstation, the API client needs to be able to make whatever requests it can. What you need to do on your side is remember that there has been a request for Account Data and then when the connection is fully established within Trader Workstation you need to then make that request internally again to your server. This is the proper solution. An API program should not have to go through any special protocol to make a request for account data once the connection has succeeded to Trader Workstation. We insist that you solve this problem on your side. Look at all of the trouble you have caused your users and our users all these years. Does this make any sense? No it does not. The other solution is do not even allow the connection to Trader Workstation until such time that the API can handle the Account Data request without failure. Thank you, Sierra Chart Engineering Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-08-30 19:06:24
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