Support Board
Date/Time: Sun, 12 Jan 2025 15:09:27 +0000
Post From: Errors with IB for vixu16 & vix-201609-cfe-usd-1000
| [2016-08-29 21:06:45] |
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To be clear, the symbol that you need to use and only use is vix-201609-cfe-usd-1000. Not the other one. vix-201609-cfe-usd-1000 is an Interactive Brokers properly formatted symbol. The other one is for use with the Sierra Chart Exchange Data Feed. The underlying problem is on the Interactive Brokers side and we want to see the Message Log when using the vix-201609-cfe-usd-1000 symbol to clearly see what the Interactive Brokers error is. Ultimately we cannot solve this problem. Interactive Brokers will need to help you. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |