Support Board
Date/Time: Sun, 12 Jan 2025 14:52:58 +0000
Post From: Errors with IB for vixu16 & vix-201609-cfe-usd-1000
| [2016-08-29 14:33:15] |
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Do not use the VIXU16 symbol. After closing charts for that symbol, then reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers Although this is not going to solve the problem. Interactive Brokers is not recognizing the other symbol. Provide the Message Log as explained here: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |