Support Board
Date/Time: Fri, 10 Jan 2025 16:51:15 +0000
Post From: Initialization Error
| [2016-08-11 17:33:30] |
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We have looked the Trade Activity Log over and this is the relevant message: Order 2016-08-11 06:34:50.969 TSLA-OPT-20160812-227.5-P Synchronized Internal Position to current Service Position. Current Position quantity: 0 Unspecified U1644808
This is clearly a case where the TWS did not send the Trade Position update and Sierra Chart reset its Trade Position Quantity for the symbol back to 0 which was the last received Service Position Quantity for the symbol. You have to insist that Interactive Brokers resolves this for you. This has been an ongoing problem for years. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-08-11 17:35:12
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