Support Board
Date/Time: Fri, 10 Jan 2025 09:53:36 +0000
Post From: connection error
| [2016-08-06 09:34:19] |
| |
|
Our best analysis at this time, is that there is some Internet service/Internet backbone operator being used in the connection to our servers which is corrupting the data. We are not aware of anyone having any trouble with real-time data like you are. We do have a few reports of historical data problems and we are going to try to work around that by encrypting the data which may work around some kind of firewall algorithm being employed which is causing the trouble. We are also setting up another data server in a new data center in a different geographical location. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |