Support Board
Date/Time: Thu, 09 Jan 2025 20:00:28 +0000
Post From: Loading Issues
| [2016-08-01 16:44:29] |
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The first step is to not use any of the existing Chartbooks because possibly there is a certain configuration you are using which is causing the problem. Only open a small number of new charts to see of that rules out some problem with a Chartbook. At this point we are not totally sure what the cause is. Refer to these help topics: https://www.sierrachart.com/index.php?l=doc/helpdetails30.html#h30.8 https://www.sierrachart.com/index.php?l=doc/helpdetails30.html#h30.5 This is very unusual to see and indicates a data corruption: DTC - Unrecognized message. Size: 0. Type: 0. | 2016-08-01 07:41:28 We will put a limit on the number of times this message can be added to the Message Log to see if it is this message causing the problem. Also use Safe Mode: https://www.sierrachart.com/index.php?page=doc/helpdetails17.html#h17.1 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |