Support Board
Date/Time: Wed, 08 Jan 2025 18:04:46 +0000
Post From: Sierra needs to handle IB pacing violations more gracefully
| [2016-07-06 04:19:46] |
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It could not be this: it might be just a wrong handling of a variabile into a cycle... just guessing, sorry if I do... only try to help.
What it's strange is that the error happens only if there are more than one historical chart in a chart book. The first historical chart gets correctly updated: We do not know how to help with the problem. The problem must be on the Interactive Brokers side. We ran several tests and cannot reproduce it: Interactive Brokers | Using primary service for historical data for IBUS30-CFD-SMART-USD | 2016-07-05 15:14:40
HD Request # 6 | Downloading Historical Daily chart data for IBUS30-CFD-SMART-USD-BAAVG. Starting date: 1966-07-06. Service: ib | 2016-07-05 15:14:40 HD Request # 6 | Requesting 365 days of historical Daily data for IBUS30-CFD-SMART-USD with end date 2016-07-05 | 2016-07-05 15:14:40 HD Request # 6 | Message from IB: No security definition has been found for the request. IB Error Code: 200. Request ID: 6. | 2016-07-05 15:14:40 HD Request # 6 | Error downloading historical Daily data for IBUS30-CFD-SMART-USD-BAAVG. The symbol is unknown to the server. | 2016-07-05 15:14:40 HD Request # 6 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for IBUS30-CFD-SMART-USD-BAAVG | 2016-07-05 15:14:40 HD Request # 6 | Daily download COMPLETE for IBUS30-CFD-SMART-USD-BAAVG. Completion time: 1s. Unique request ID: 5 | 2016-07-05 15:14:40 Removed historical data download ID 5 | 2016-07-05 15:14:40 Message from IB: No historical data query found for ticker id:6. IB Error Code: 366. Request ID: 6. | 2016-07-05 15:14:40 Interactive Brokers | Using primary service for historical data for IBUS30-CFD-SMART-USD-BAAVG | 2016-07-05 15:14:41 IBUS30-CFD-SMART-USD-BAAVG Daily #1 | Reloading chart. | 2016-07-05 15:14:41 It is not surprising that we cannot reproduce it. But nevertheless, we know that the issue is something that Interactive Brokers needs to help you with. If there is a problem with one of the fields, they need to tell us specifically which one and why. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |