Support Board
Date/Time: Wed, 08 Jan 2025 17:42:28 +0000
Post From: Sierra re-downloading data
| [2016-06-24 06:13:37] |
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This is the reason for this: CTS FIX: No heartbeat messages received from server. Sent Test Request message to server. | 2016-06-24 06:46:10 CTS FIX: Disconnecting due to a loss of activity. No activity for at least 62 seconds. | 2016-06-24 06:47:20 * CTS FIX: Sending a Logout message. Text = No response received after Test Request. | 2016-06-24 06:47:20 So this is due to an Internet connectivity problem. From our side there is not anything we can do. How long has this been going on? This might be some kind of ISP issue. One thing we can tell you is that there is going to be a complete new method to connect to CTS in about another month or so which should completely avoid this kind of problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |