Support Board
Date/Time: Mon, 06 Jan 2025 10:04:38 +0000
Post From: DAX & FTSE100 Data Feed
| [2016-06-01 17:48:03] |
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Update Sierra Chart to the current version following the instructions here: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate Since you are using exchanges which are not supported by TransAct what we want you to do is to connect once to TransAct to receive an indication that you have a live trading account which is required for CME data and then set Global Settings >> Data/Trade Service Settings >> Service to "SC Data - All Services". You need to connect to TransAct once a month for the CME authorization. Do you need to be able to trade from Sierra Chart using your TransAct account? If so, we can set up the necessary symbol mappings. Regarding this error: Symbol Error - XM16 is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2016-06-01 04:07:38
That should be resolved just by reconnecting to the data feed. If not, let us know. To solve this problem: HD Request # 3 | Historical error filtered for XM16, Prior High=5662.000000, Prior Low=5656.000000, Prior DateTime(UTC)=2016-01-21 03:10:34, High=5598.500000, Low=3900.000000, DateTime(UTC)=2016-01-21 06:06:00, Time Diff=10526 seconds, Percent=20.525998%. | 2016-06-01 04:07:39 *
Follow the instructions here:https://www.sierrachart.com/index.php?page=doc/doc_ErrorFilter.html#DisablingErrorFiltering Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-06-01 17:49:15
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