Support Board
Date/Time: Sat, 04 Jan 2025 07:38:13 +0000
Post From: Error: "Synchronized Internal Position to current Service Position. Current Position qua..
| [2016-05-10 16:37:23] |
| User713273 - Posts: 409 |
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Thanks. Updated to newest pre-release 1409. 2nd day in a row no issues have come about. Will test again tomorrow morning. Still wanted to get information to you as I know you've added logging. Sierra Chart Trade Activity Log file attached. Symbol - AAPL-OPT-20160513-94-C-SMART-100-USD & AAPL-OPT-20160513-93-P-SMART-100-USD Time - 08:49:20:940 - 09:01:31:174 Time Zone - PST Also I got this from IB Support. Your log files have been received and reviewed. The logs do show the cancel order requests being made by Sierra Charts on the problematic day 05/04. They also show that Sierra charts made a portfolio subscription request on 05/09 which resulted in streaming portfolio data being continuously returned on 05/09, but there is not such a request from the log section provided for 05/04. Presumably, the Sierra Charts software is interpreting the absence of data as evidence that there are no portfolio changes occurring, and this may be a source of issue. To investigate further, can you please upload the complete log file from 05/04? If it is larger than 15 MB it will have to be zipped and emailed to api@interactivebrok ers.com. Date Time Of Last Edit: 2016-05-10 17:21:20
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