Support Board
Date/Time: Sat, 04 Jan 2025 06:57:39 +0000
Post From: Error: "Synchronized Internal Position to current Service Position. Current Position qua..
| [2016-05-10 09:57:19] |
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It is not our responsibility to be looking at these logs and we will not. There is nothing we can do ourselves with the Interactive Brokers log files. And we do not fully understand them anyway. However, we already did look at one log but saw that there was a problem on the IB side. Anyway this is what we want you to do: Update Sierra Chart to the latest prerelease by following the instructions here: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate We added some additional logging to more completely track positions. Once you duplicate the problem, provide the logs that Interactive Brokers has requested and also attach the Sierra Chart Trade Activity Log file following these instructions here: https://www.sierrachart.com/index.php?page=doc/doc_TradeActivityLog.php#TradeActivityLogFileToSupport And let us know the symbol, and time and time zone of when the problem occurred. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-05-10 09:57:52
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