Support Board
Date/Time: Sat, 04 Jan 2025 07:36:15 +0000
Post From: Error: "Synchronized Internal Position to current Service Position. Current Position qua..
| [2016-05-06 15:28:48] |
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Based upon the following request from Interactive Brokers you will need to reproduce the problem again unless you can provide the log files requested. We recommend not using your automated trading system but simply open a chart for the particular option symbol you are trading, on your live account. Submit an order for that option symbol. When there is a fill and you see the Trade Position Quantity return back to 0, you can then send the log files requested. Carefully review the following information from Interactive Brokers: For further investigation, we would also need to have full detailed TWS log file from a customer. To generate this log:
1. Make sure to be using the Latest TWS version: https://www.interactivebrokers.com/en/index.php?f=16040 2. From File -> Global Configuration -> API -> Settings set the Logging Level to DETAIL 3. Replicate the issue where position returns 0 4. From TWS execute Ctrl + Alt + U to see the path where the log file is located, copy it 5. Navigate to the copied path and locate the log file, called tws.log.txt (additionally we would also require the API log, same as you have already provided) Please send us these log files for further investigation. It would also be very helpful if a client could check the Account Window (Account -> Account Window) in the TWS during the time when he's receiving 0 values for positions. The position information is taken from this window. If possible, please also attach a screenshot of this window at time of request. You can privately attach the requested files here and we will send them to them. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |