Support Board
Date/Time: Sat, 04 Jan 2025 08:11:55 +0000
Post From: Error: "Synchronized Internal Position to current Service Position. Current Position qua..
| [2016-05-02 19:22:27] |
| User713273 - Posts: 409 |
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As you have promoted, I have spoken with IB API support about this issue. The full chat log is below. Please advise. Thx ChatSys: This chat is associated with ticket #242078. Please record this number for use in future inquiries. You are currently in room 'Technical Assistance'. Siteng J: Hello, this is 'Siteng J'. How may I help you? eggnog999: Hi Siteng- Im getting this error - Order 2016-04-29 06:32:07.519 AAPL-OPT-20160429-94-P Synchronized Internal Position to current Service Position. Current Position quantity: 0 Unspecified eggnog999: Why this is the case? Im currently using a 3rd party charting software provider (Sierra Chart) Siteng J: I don't think that's is an error message sent by IB TWS. Siteng J: Please follow the instructions below to create and send us a Detailed log file: 1. Login to TWS. 2. Navigate to Edit > Global configuration > API > Settings. 3. Set the logging level to DETAIL. 4. Click Apply and OK buttons. 5. Try to replicate the concerns. 6. Once you replicate the issue, please send us the detailed log file. 7. You can send the log file by holding Ctrl+Alt+Q at the same time in TWS, and then click ‘submit’ on the Report Problem window. Once you have clicked on ‘submit’, your log files will be automatically uploaded to our server. eggnog999: Ok is currently set to detail, will submit log from this AM. eggnog999: Ok says was successfully submitted Siteng J: Ok, have you replicated the issue after you set the logging to detail? eggnog999: I have not, but logging was already set to detail within TWS Siteng J: Ok, let me check eggnog999: thx Siteng J: Did you receive the error after placing an order? eggnog999: yes Siteng J: When did you place the order? eggnog999: Order was placed, the 8-9 seconds later attached orders are cancelled eggnog999: 06:31:50 AM PST eggnog999: SRY 06:31:48 AM PST eggnog999: The placement of orders is not the issue, its the fact the attached orders are cancelled eggnog999: Using a simulation account I have not had this issue Siteng J: What is your local time right now? eggnog999: PST 11:55 AM Siteng J: And the order you mentioned was placed today, correct? eggnog999: YES, had 2 orders filled both 1 contract each order Siteng J: I guess the log file from today is too big to be directly uploaded Siteng J: In TWS, could you please hold Ctrl+Alt+U Siteng J: Then you will see the directory where the logs are stored eggnog999: Yes do you want me to replicate first? Siteng J: No, you can directly go to that directory eggnog999: ok Siteng J: Find the file called tws.log Siteng J: Please try to zip the file and see what's is the size of the compressed file eggnog999: ok stored in C:/jts/daownqydnq\ Siteng J: What is the size of the compressed log file? eggnog999: 538 MB Siteng J: Oh that is too big Siteng J: Do you mind if we delete the old log and have you replicate the issue to create a new log? eggnog999: thats fine Siteng J: Ok, please delete the tws.log directly Siteng J: You may have to close TWS before you do that eggnog999: ok Siteng J: And then you can replicate the issue again. Hold Ctrl+Alt+Q to upload the diagnostics eggnog999: ok file deleted and tws closed, will wait for issue to reoccur, should be no longer that a couple minutes Siteng J: Ok eggnog999: ok uploaded eggnog999: please check Siteng J: Yes, one moment please Siteng J: I actually do not see any issue in the log file Siteng J: I see that you placed two bracket orders. Siteng J: In the first one, the two brackets were canceled Siteng J: Is that the issue you are reporting? eggnog999: yes Siteng J: It was canceled directly by the third party program Siteng J: I see that it sent out the cancel order request in the log file eggnog999: Ok, they have said it was on IB's side, I will circle back with them on this eggnog999: Is there a way I can contact you directly? email? Siteng J: You can still initiate a chat and ask for me. My name is Siteng J Siteng J: Or you can call 877-442-2757 #5 > #4 Siteng J: And ask for me eggnog999: Ok thx eggnog999: This is the response from the 3rd party provider on this, "what this does indicate is that the Trader Workstation did not provide a Trade Position update for this Option symbol" Siteng J: I have double checked the log file Siteng J: I do not see Sierra Charts requested for position information Siteng J: The parent order was executed correctly and the execution information was sent back with no issue Siteng J: If Sierra Charts doubt it's an IB issue, they should be able to contact us directly but do not put you in the middle eggnog999: Ok, I understand, will speak with Sierra Chart about this as you have said Siteng J: Okay Date Time Of Last Edit: 2016-05-02 19:29:11
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