Support Board
Date/Time: Sat, 28 Dec 2024 08:26:30 +0000
Post From: Password Change for DTS in SC
| [2016-04-16 07:00:56] |
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Your log file has been deleted because it is no longer needed. This is from Rithmic: I can confirm that the user is failing to login because his user name was entered with a trailing space. This is not intuitive from reading the logs.
Ask the user to remove the trailing space. Also, the password entered when logging in as '** ' (username removed) is not correct- perhaps they are also entering a space when entering the password? Did they cut and paste the user/password and cut and space included a trailing space? A couple of things about what Rithmic has said: In the next release of Sierra Chart, Sierra Chart will trim the leading and trailing whitespace from the Username and Password used with Rithmic. We had thought this was already the case but perhaps with some of the code changes that have been done over the last couple of years, this somehow got removed. You can use the direct Rithmic connection in one instance of Sierra Chart and share that market data and trading functionality in multiple other instances. This is documented here: https://www.sierrachart.com/index.php?page=doc/doc_DTCServer.php#UsingDTCServerForDataAndTradingInAnotherSCInstance So this makes it more simple in that you only need to use a single connection to Rithmic. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-04-16 07:02:11
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