Support Board
Date/Time: Sat, 28 Dec 2024 08:05:15 +0000
Post From: Password Change for DTS in SC
| [2016-04-15 14:46:40] |
| User529296 - Posts: 27 |
|
Hello SC Support, I have two computers with both Sierra Chart (Rithmic feeds) and Rithmic R trader installed. The password to log in to R trader and DTS in Sierra Chart were the same and set by my broker. One day, I changed the password in R trader on one computer and this new password worked for DTS in Sierra Chart (and of course in R Trader) on that same computer. Now I'm using the same new password in R trader and Sierra Chart on the second computer. It works with R trader but not with DTS in Sierra Chart. I keep getting "connecting" and "waiting to reconnect". Here is the log: ----------------------------------------------------------------- Software version: 1395 | 2016-04-15 07:43:34 Uses New Spreadsheets | 2016-04-15 07:43:34 Enabled for: Advanced Features. | 2016-04-15 07:43:34 Enabled for: Sierra Chart Historical Data Service. | 2016-04-15 07:43:34 Allow Support for Sierra Chart Data Feeds is disabled. | 2016-04-15 07:43:34 Current selected Data/Trading service: Rithmic Trading | 2016-04-15 07:43:34 Chart Update Interval: 500 | 2016-04-15 07:43:34 Data/Trade Service Settings automatically set. | 2016-04-15 07:43:34 Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-04-15 07:43:34 2016-04-15 07:43:38 Local computer time | 2016-04-15 07:43:34 2016-04-15 14:43:38 Local computer time in UTC | 2016-04-15 07:43:34 2016-04-15 07:43:38 Local computer time in SC Time Zone | 2016-04-15 07:43:34 2016-04-15 14:43:46 Server time in UTC | 2016-04-15 07:43:34 Local computer UTC time and Server UTC time difference: 8 seconds. | 2016-04-15 07:43:34 Program path: C:\SierraChart\ | 2016-04-15 07:43:34 Data Files path: C:\SierraChart\Data\ | 2016-04-15 07:43:34 OS Version Number: 6.1 | 2016-04-15 07:43:34 Locale Setting: C | 2016-04-15 07:43:34 Checking for new symbol settings for rim | 2016-04-15 07:43:34 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-04-15 07:43:34 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-04-15 07:43:34 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-04-15 07:43:34 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-04-15 07:43:39 Symbol settings are up-to-date for rim | 2016-04-15 07:43:39 Files to Open on Start up | File does not exist: C:\SierraChart\Data\Front Month Daily 5min and Continuous.cht | 2016-04-15 07:43:41 Rithmic Trading | Port for executable: 49415 | 2016-04-15 07:43:43 Listening socket (596), port 49415 | Closed. | 2016-04-15 07:43:43 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2016-04-15 07:43:43 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-04-15 07:43:44 HTTPS connection to www.sierrachart.com:443 (3) | Connection gracefully closed by remote side. | 2016-04-15 07:43:44 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-04-15 07:43:44 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-04-15 07:43:44 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49415 | 2016-04-15 07:43:45 Socket (4) | Connected. | 2016-04-15 07:43:45 Rithmic Trading | Connected to server. | 2016-04-15 07:43:45 Rithmic Trading | Sending Encoding Request to server | 2016-04-15 07:43:45 Rithmic Trading | Setting DTC Encoding to Binary | 2016-04-15 07:43:45 Rithmic Trading | Sending logon request message. | 2016-04-15 07:43:45 Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2016-04-15 07:43:45 Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2016-04-15 07:43:45 Rithmic Trading | Message from server: Connecting to Rithmic 01 US server. | 2016-04-15 07:43:45 Rithmic Trading | Message from server: Server Alert: Market Data Connection Opened | 2016-04-15 07:43:47 Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2016-04-15 07:43:47 Rithmic Trading | Received logon response. | 2016-04-15 07:43:47 Rithmic Trading | Server Name: DTC Bridge. | 2016-04-15 07:43:47 Rithmic Trading | Server protocol version: 7. Client protocol version: 7 | 2016-04-15 07:43:47 Rithmic Trading | Logon error received from server | 2016-04-15 07:43:47 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-04-15 07:43:47 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-04-15 07:43:47 Socket (4) | Shutdown and closed. | 2016-04-15 07:43:47 Rithmic Trading | Disconnected. | 2016-04-15 07:43:47 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-04-15 07:43:47 Rithmic Trading | Port for executable: 49426 | 2016-04-15 07:43:49 Listening socket (676), port 49426 | Closed. | 2016-04-15 07:43:49 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2016-04-15 07:43:49 Rithmic Trading | Connecting to the server 127.0.0.1. Port 49426 | 2016-04-15 07:43:51 Socket (5) | Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2016-04-15 07:43:52 Socket (5) | Shutdown and closed. | 2016-04-15 07:43:52 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-04-15 07:43:52 To prevent further connection attempts, select 'File >> Disconnect'. | 2016-04-15 07:43:52 Rithmic Trading | Disconnected. | 2016-04-15 07:43:52 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-04-15 07:43:52 File >> Disconnect selected. | 2016-04-15 07:43:54 Rithmic Trading | Disconnected. | 2016-04-15 07:43:54 ------------------------------------------------------------------------------- Can you help me with it, please? Thank you very much! TWA |