Support Board
Date/Time: Fri, 27 Dec 2024 17:29:23 +0000
Post From: Why no login
| [2016-03-27 23:19:22] |
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I just reinstalled the program and now it works (I did NOTHING else)
This is purely coincidental unless it is affecting your firewall or other security software on the computer. You are wasting your time by reinstalling Sierra Chart. Now my computer is locked and I will restart it Just to say that I would not undersrtand it it were a firewall problem, for 2 reasons:
You are incorrect in your conclusion. We have a massive amount of more experience than you do. And we know the software inside and out. This is most definitively not a Sierra Chart problem. You do not have to believe us if you do not want to but we know what we are talking about. Whether it is caused by a firewall or other security software and computer, we do not know but we know it is a system issue.- I have a message when something is locked (I have got Bitdefender total security 2016) and - SierraChart would not work fine the first time I log in (and it does) (On my opinion) -Technical Notice: A problem causing an instability in Sierra Chart has been found and resolved involving the DTC Historical Data server which is also used by the File >> New Instance command. Update to the latest prerelease with Help >> Download Prerelease if you are using New Instance or using the DTC Historical Data server. This is an essential update that must be done as soon as possible.
This is totally and completely unrelated to the problem. Trust us on that. But where is the program located, I haven't found it in the list of the program managed by Windows. It is located in the folder you installed it to. You said you installed it to: C:\Program Files\Sierra Chart\ Also, our documentation says not to install to this location. Maybe this is the source of the problem. Refer to the Software Download page for information about this: https://www.sierrachart.com/index.php?page=doc/download.php The problems you are experiencing are system issues. Not with Sierra Chart. Look to your system as a source of the problem because that is where it is. If you do not want to believe us, then that is up to you. There is not any further information we can provide about this problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-03-29 03:21:15
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