Support Board

Date/Time: Fri, 20 Sep 2024 03:39:52 +0000

Post From: Connection Timeout Issue

[2013-07-10 13:59:44] Link To Thread - Link To Post [Go To First Post]
TransAct support - Posts: 8
We do not wish to condone people having automated systems that are not monitored, we feel this is a danger to the client and does present risk to Transact. I would strongly advise people to not walk away from automated systems as the risk is far greater than the rewards. However, we also understand people want to take these risks. As a result here is what Sierra and Transact propose to do. 1. If the account has been shut down for some reason we will still send the flag to Sierra to NOT reconnect. 2. If the account lost connection to our server we will allow automatic reconnects provided that Sierra makes the following modification and the following policy is understood. a. Sierra will keep increasing the delay between reconnects, in some cases it might take some time for a reconnect to occur due to this additional logic. b. If we see this as becoming problematic we will than request that a limit to the number of reconnects be added. This is more for the integrity of our systems and the protection of our other clients that are connected to the servers. c. If after this we still have issues and we see it compromising our systems we will than make the choice to revert back to not allowing reconnects. I will be making these changes today and submitting the changes to Sierra by the end of the day. Date Time Of Last Edit: 2013-07-10 14:00:29