Support Board
Date/Time: Fri, 27 Dec 2024 17:55:36 +0000
Post From: SC displaying wrong orders direction during live trading
| [2016-03-11 17:33:20] |
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Your description of the problem in the beginning was not correct. Not to be critical, just that we misunderstood it. This is not what happened: SC cancelled the OCO orders by itself
We understand what you mean by this: It is clearly visible on the video because the entry line disappeares suddently.
This kind of problem is not all that unusual with Interactive Brokers. There have been changes recently to solve this or greatly minimize it. You are running an older version of Sierra Chart. Update to the current version. See these version notes: https://www.sierrachart.com/index.php?page=doc/Whats_New.php#SCVer1342 Also the Trade Activity Log is critical for us when there is a trading related problem. Not a video. At this point, we do not need any further information. Just update Sierra Chart. If you encounter this problem again, then either discontinue use of Interactive Brokers and use another trading service, or Sierra Chart because we cannot do anything further. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-03-11 21:10:40
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