Support Board
Date/Time: Fri, 27 Dec 2024 18:07:23 +0000
Post From: SC displaying wrong orders direction during live trading
| [2016-03-11 02:39:40] |
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A video is not how we will help with this problem. Refer to: Support Board Posting Information: Do Not Post Videos Unless Requested! We need to see the entries in the Trade Activity Log for the OCO orders you are referring to. Follow the instructions here to provide those: https://www.sierrachart.com/index.php?page=doc/doc_TradeActivityLog.php#TradeActivityLogToSupport What exactly do you mean by this: then she began to connect wrong orders to each other.
Are you referring to the connecting lines between order fills displayed on the chart? If so, we do not provide help with that other than telling the user to clear the Trade Activity Data for the particular symbol and Trade Account: https://www.sierrachart.com/index.php?page=doc/doc_TradeActivityLog.php#ClearingtheLog This is something Sierra Chart has no control over for various technical reasons. The information here gives you some more of an understanding about this: https://www.sierrachart.com/index.php?page=doc/doc_ChartTrading.html#OrderFillConnectingLinesDoNotDisplay Consider using another service other than Interactive Brokers. Refer to: Interactive Brokers Trading Service: Trading Related Issues Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-03-11 02:48:58
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