Support Board
Date/Time: Sat, 28 Dec 2024 09:15:36 +0000
Post From: disabe to connect
| [2016-03-08 21:23:25] |
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We are aware of the issue you are having and we have contacted Gain Capital about it. We have given them your email address and we also answered your Account Support Ticket about this. It has the Gain Capital email address of someone who can help you. We do apologize for the delay and we wish this problem does not exist but it is a Gain Capital/OEC issue. These are the relevant messages: GainCapital FIX Trading: Received a Logout message. Text = User connected from another location | 2016-03-08 16:18:32 GainCapital FIX Trading: Sending a Logout message. Text = Received Logout message. | 2016-03-08 16:18:32 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-03-08 21:24:25
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