Support Board
Date/Time: Tue, 14 Jan 2025 23:59:53 +0000
Post From: SC Disconnecting from CQG throughout the day - started with v 1369
| [2016-02-20 20:03:39] |
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We did hear from CQG but the information received is vague and not completely clear and they did not indicate what actually closed the connection. Based upon the information from CQG and a code review, we do not see anything that Sierra Chart is doing incorrectly. That seems clear. But it does not hurt and should be helpful under some conditions for Sierra Chart to be sending periodic pings through both on the web socket and with the CQG protocol. We will send these every 20 seconds. So we are going to add those in the next release. The information from CQG did seem to indicate that Yoda's system clock was off about 22-25 seconds. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-02-20 20:04:36
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