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Post From: Disconnected from OEC trading service and not able to log in again

[2016-02-18 08:57:53]
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User85946 - Posts: 5
Hi,

while in an Active session I was disconnected from the OEC trading service and I am now unable to log in again with the error message below. This has been "sent for analysis" also. (I am able to connect to the trading account within the OEC trader software)

Thanks & regards

Torbjorn


Software version: 1296 | 2016-02-18 09:40:51
Uses New Spreadsheets | 2016-02-18 09:40:51
Usage end date: 2016-06-03 | 2016-02-18 09:40:51
Enabled for: Advanced Features. | 2016-02-18 09:40:51
Enabled for: Advanced Features 2. | 2016-02-18 09:40:51
Enabled for: Sierra Chart Historical Data Service. | 2016-02-18 09:40:51
Allow Support for Sierra Chart Data Feeds is enabled. | 2016-02-18 09:40:51
Current selected Data/Trading service: Open E Cry FIX | 2016-02-18 09:40:51
Chart Update Interval: 500 | 2016-02-18 09:40:51
Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2016-02-18 09:40:51
2016-02-18 09:40:51 Local computer time | 2016-02-18 09:40:51
2016-02-18 08:40:51 Local computer time in UTC | 2016-02-18 09:40:51
2016-02-18 09:40:51 Local computer time in SC Time Zone | 2016-02-18 09:40:51
2016-02-18 08:40:51 Server time in UTC | 2016-02-18 09:40:51
Local computer UTC time and Server UTC time difference: 5 seconds. | 2016-02-18 09:40:51
Program path: C:\SierraChart\ | 2016-02-18 09:40:51
Data Files path: C:\SierraChart\Data\ | 2016-02-18 09:40:51
OS Version Number: 6.1 | 2016-02-18 09:40:51
Locale Information: C | 2016-02-18 09:40:51

Checking for new symbol settings for oec | 2016-02-18 09:40:51
Symbol settings are up-to-date for oec | 2016-02-18 09:40:52

Open E Cry FIX | Connecting to trading server prod.openecry.com. Port: 9400. | 2016-02-18 09:40:56
OEC FIX Trading socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2016-02-18 09:40:56
OEC FIX Trading socket (4) | Error received in OnConnect while connecting. Windows error code 10060: Anslutningsförsöket misslyckades eftersom den anslutna datorn inte svarade inom en viss tid eller på grund av att den etablerade anslutningen till värddatorn inte längre fungerar. | 2016-02-18 09:41:17
OEC FIX Trading socket (4) | Shutdown and closed. | 2016-02-18 09:41:17
OEC FIX Trading: Socket connection was closed without any logout messages sent or received. | 2016-02-18 09:41:17
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-02-18 09:41:17
To prevent further connection attempts, select 'File >> Disconnect'. | 2016-02-18 09:41:17
OEC FIX Trading: DisconnectFIX called. | 2016-02-18 09:41:17
Disconnected from Open E Cry. | 2016-02-18 09:41:17
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-02-18 09:41:17

Open E Cry FIX | Connecting to trading server prod.openecry.com. Port: 9400. | 2016-02-18 09:41:20
OEC FIX Trading socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2016-02-18 09:41:20
OEC FIX Trading socket (5) | Error received in OnConnect while connecting. Windows error code 10060: Anslutningsförsöket misslyckades eftersom den anslutna datorn inte svarade inom en viss tid eller på grund av att den etablerade anslutningen till värddatorn inte längre fungerar. | 2016-02-18 09:41:41
OEC FIX Trading socket (5) | Shutdown and closed. | 2016-02-18 09:41:41
OEC FIX Trading: Socket connection was closed without any logout messages sent or received. | 2016-02-18 09:41:41
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-02-18 09:41:41
To prevent further connection attempts, select 'File >> Disconnect'. | 2016-02-18 09:41:41
OEC FIX Trading: DisconnectFIX called. | 2016-02-18 09:41:41
Disconnected from Open E Cry. | 2016-02-18 09:41:41
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-02-18 09:41:41

Open E Cry FIX | Connecting to trading server prod.openecry.com. Port: 9400. | 2016-02-18 09:41:44
OEC FIX Trading socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2016-02-18 09:41:44
OEC FIX Trading socket (6) | Error received in OnConnect while connecting. Windows error code 10060: Anslutningsförsöket misslyckades eftersom den anslutna datorn inte svarade inom en viss tid eller på grund av att den etablerade anslutningen till värddatorn inte längre fungerar. | 2016-02-18 09:42:05
OEC FIX Trading socket (6) | Shutdown and closed. | 2016-02-18 09:42:05
OEC FIX Trading: Socket connection was closed without any logout messages sent or received. | 2016-02-18 09:42:05
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-02-18 09:42:05
To prevent further connection attempts, select 'File >> Disconnect'. | 2016-02-18 09:42:05
OEC FIX Trading: DisconnectFIX called. | 2016-02-18 09:42:05
Disconnected from Open E Cry. | 2016-02-18 09:42:05
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-02-18 09:42:05

Open E Cry FIX | Connecting to trading server prod.openecry.com. Port: 9400. | 2016-02-18 09:42:09
OEC FIX Trading socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2016-02-18 09:42:09
OEC FIX Trading socket (7) | Error received in OnConnect while connecting. Windows error code 10060: Anslutningsförsöket misslyckades eftersom den anslutna datorn inte svarade inom en viss tid eller på grund av att den etablerade anslutningen till värddatorn inte längre fungerar. | 2016-02-18 09:42:30
OEC FIX Trading socket (7) | Shutdown and closed. | 2016-02-18 09:42:30
OEC FIX Trading: Socket connection was closed without any logout messages sent or received. | 2016-02-18 09:42:30
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-02-18 09:42:30
To prevent further connection attempts, select 'File >> Disconnect'. | 2016-02-18 09:42:30
OEC FIX Trading: DisconnectFIX called. | 2016-02-18 09:42:30
Disconnected from Open E Cry. | 2016-02-18 09:42:30
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-02-18 09:42:30

Open E Cry FIX | Connecting to trading server prod.openecry.com. Port: 9400. | 2016-02-18 09:42:33
OEC FIX Trading socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2016-02-18 09:42:33
OEC FIX Trading socket (8) | Error received in OnConnect while connecting. Windows error code 10060: Anslutningsförsöket misslyckades eftersom den anslutna datorn inte svarade inom en viss tid eller på grund av att den etablerade anslutningen till värddatorn inte längre fungerar. | 2016-02-18 09:42:54
OEC FIX Trading socket (8) | Shutdown and closed. | 2016-02-18 09:42:54
OEC FIX Trading: Socket connection was closed without any logout messages sent or received. | 2016-02-18 09:42:54
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-02-18 09:42:54
To prevent further connection attempts, select 'File >> Disconnect'. | 2016-02-18 09:42:54
OEC FIX Trading: DisconnectFIX called. | 2016-02-18 09:42:54
Disconnected from Open E Cry. | 2016-02-18 09:42:54
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-02-18 09:42:54

Open E Cry FIX | Connecting to trading server prod.openecry.com. Port: 9400. | 2016-02-18 09:42:57
OEC FIX Trading socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2016-02-18 09:42:57
OEC FIX Trading socket (10) | Error received in OnConnect while connecting. Windows error code 10060: Anslutningsförsöket misslyckades eftersom den anslutna datorn inte svarade inom en viss tid eller på grund av att den etablerade anslutningen till värddatorn inte längre fungerar. | 2016-02-18 09:43:18
OEC FIX Trading socket (10) | Shutdown and closed. | 2016-02-18 09:43:18
OEC FIX Trading: Socket connection was closed without any logout messages sent or received. | 2016-02-18 09:43:18
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-02-18 09:43:18
To prevent further connection attempts, select 'File >> Disconnect'. | 2016-02-18 09:43:18
OEC FIX Trading: DisconnectFIX called. | 2016-02-18 09:43:18
Disconnected from Open E Cry. | 2016-02-18 09:43:18
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-02-18 09:43:18

Open E Cry FIX | Connecting to trading server prod.openecry.com. Port: 9400. | 2016-02-18 09:43:21
OEC FIX Trading socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2016-02-18 09:43:21
OEC FIX Trading socket (11) | Error received in OnConnect while connecting. Windows error code 10060: Anslutningsförsöket misslyckades eftersom den anslutna datorn inte svarade inom en viss tid eller på grund av att den etablerade anslutningen till värddatorn inte längre fungerar. | 2016-02-18 09:43:42
OEC FIX Trading socket (11) | Shutdown and closed. | 2016-02-18 09:43:42
OEC FIX Trading: Socket connection was closed without any logout messages sent or received. | 2016-02-18 09:43:42
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-02-18 09:43:42
To prevent further connection attempts, select 'File >> Disconnect'. | 2016-02-18 09:43:42
OEC FIX Trading: DisconnectFIX called. | 2016-02-18 09:43:42
Disconnected from Open E Cry. | 2016-02-18 09:43:42
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-02-18 09:43:42

Open E Cry FIX | Connecting to trading server prod.openecry.com. Port: 9400. | 2016-02-18 09:43:45
OEC FIX Trading socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2016-02-18 09:43:45
OEC FIX Trading socket (12) | Error received in OnConnect while connecting. Windows error code 10060: Anslutningsförsöket misslyckades eftersom den anslutna datorn inte svarade inom en viss tid eller på grund av att den etablerade anslutningen till värddatorn inte längre fungerar. | 2016-02-18 09:44:06
OEC FIX Trading socket (12) | Shutdown and closed. | 2016-02-18 09:44:06
OEC FIX Trading: Socket connection was closed without any logout messages sent or received. | 2016-02-18 09:44:06
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-02-18 09:44:06
To prevent further connection attempts, select 'File >> Disconnect'. | 2016-02-18 09:44:06
OEC FIX Trading: DisconnectFIX called. | 2016-02-18 09:44:06
Disconnected from Open E Cry. | 2016-02-18 09:44:06
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-02-18 09:44:06

Open E Cry FIX | Connecting to trading server prod.openecry.com. Port: 9400. | 2016-02-18 09:44:09
OEC FIX Trading socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2016-02-18 09:44:09
OEC FIX Trading socket (13) | Error received in OnConnect while connecting. Windows error code 10060: Anslutningsförsöket misslyckades eftersom den anslutna datorn inte svarade inom en viss tid eller på grund av att den etablerade anslutningen till värddatorn inte längre fungerar. | 2016-02-18 09:44:30
OEC FIX Trading socket (13) | Shutdown and closed. | 2016-02-18 09:44:30
OEC FIX Trading: Socket connection was closed without any logout messages sent or received. | 2016-02-18 09:44:30
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-02-18 09:44:30
To prevent further connection attempts, select 'File >> Disconnect'. | 2016-02-18 09:44:30
OEC FIX Trading: DisconnectFIX called. | 2016-02-18 09:44:30
Disconnected from Open E Cry. | 2016-02-18 09:44:30
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-02-18 09:44:30

Open E Cry FIX | Connecting to trading server prod.openecry.com. Port: 9400. | 2016-02-18 09:44:33
OEC FIX Trading socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2016-02-18 09:44:33
The above has been sent to support. | 2016-02-18 09:44:47 *
Sending of the message log was completed. Please read the response that was received. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm | 2016-02-18 09:44:47
OEC FIX Trading socket (14) | Error received in OnConnect while connecting. Windows error code 10060: Anslutningsförsöket misslyckades eftersom den anslutna datorn inte svarade inom en viss tid eller på grund av att den etablerade anslutningen till värddatorn inte längre fungerar. | 2016-02-18 09:44:54
OEC FIX Trading socket (14) | Shutdown and closed. | 2016-02-18 09:44:54
OEC FIX Trading: Socket connection was closed without any logout messages sent or received. | 2016-02-18 09:44:54
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-02-18 09:44:54
To prevent further connection attempts, select 'File >> Disconnect'. | 2016-02-18 09:44:54
OEC FIX Trading: DisconnectFIX called. | 2016-02-18 09:44:54
Disconnected from Open E Cry. | 2016-02-18 09:44:54
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-02-18 09:44:54

Open E Cry FIX | Connecting to trading server prod.openecry.com. Port: 9400. | 2016-02-18 09:44:57
OEC FIX Trading socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2016-02-18 09:44:57
OEC FIX Trading socket (17) | Error received in OnConnect while connecting. Windows error code 10060: Anslutningsförsöket misslyckades eftersom den anslutna datorn inte svarade inom en viss tid eller på grund av att den etablerade anslutningen till värddatorn inte längre fungerar. | 2016-02-18 09:45:18
OEC FIX Trading socket (17) | Shutdown and closed. | 2016-02-18 09:45:18
OEC FIX Trading: Socket connection was closed without any logout messages sent or received. | 2016-02-18 09:45:18
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-02-18 09:45:18
To prevent further connection attempts, select 'File >> Disconnect'. | 2016-02-18 09:45:18
OEC FIX Trading: DisconnectFIX called. | 2016-02-18 09:45:18
Disconnected from Open E Cry. | 2016-02-18 09:45:18
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-02-18 09:45:18

Open E Cry FIX | Connecting to trading server prod.openecry.com. Port: 9400. | 2016-02-18 09:45:21
OEC FIX Trading socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2016-02-18 09:45:21
OEC FIX Trading socket (18) | Error received in OnConnect while connecting. Windows error code 10060: Anslutningsförsöket misslyckades eftersom den anslutna datorn inte svarade inom en viss tid eller på grund av att den etablerade anslutningen till värddatorn inte längre fungerar. | 2016-02-18 09:45:42
OEC FIX Trading socket (18) | Shutdown and closed. | 2016-02-18 09:45:42
OEC FIX Trading: Socket connection was closed without any logout messages sent or received. | 2016-02-18 09:45:42
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-02-18 09:45:42
To prevent further connection attempts, select 'File >> Disconnect'. | 2016-02-18 09:45:42
OEC FIX Trading: DisconnectFIX called. | 2016-02-18 09:45:42
Disconnected from Open E Cry. | 2016-02-18 09:45:42
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-02-18 09:45:42

Open E Cry FIX | Connecting to trading server prod.openecry.com. Port: 9400. | 2016-02-18 09:45:45
OEC FIX Trading socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2016-02-18 09:45:45
OEC FIX Trading socket (19) | Error received in OnConnect while connecting. Windows error code 10060: Anslutningsförsöket misslyckades eftersom den anslutna datorn inte svarade inom en viss tid eller på grund av att den etablerade anslutningen till värddatorn inte längre fungerar. | 2016-02-18 09:46:06
OEC FIX Trading socket (19) | Shutdown and closed. | 2016-02-18 09:46:06
OEC FIX Trading: Socket connection was closed without any logout messages sent or received. | 2016-02-18 09:46:06
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-02-18 09:46:06
To prevent further connection attempts, select 'File >> Disconnect'. | 2016-02-18 09:46:06
OEC FIX Trading: DisconnectFIX called. | 2016-02-18 09:46:06
Disconnected from Open E Cry. | 2016-02-18 09:46:06
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-02-18 09:46:06

Open E Cry FIX | Connecting to trading server prod.openecry.com. Port: 9400. | 2016-02-18 09:46:09
OEC FIX Trading socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2016-02-18 09:46:09
OEC FIX Trading socket (20) | Error received in OnConnect while connecting. Windows error code 10060: Anslutningsförsöket misslyckades eftersom den anslutna datorn inte svarade inom en viss tid eller på grund av att den etablerade anslutningen till värddatorn inte längre fungerar. | 2016-02-18 09:46:30
OEC FIX Trading socket (20) | Shutdown and closed. | 2016-02-18 09:46:30
OEC FIX Trading: Socket connection was closed without any logout messages sent or received. | 2016-02-18 09:46:30
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-02-18 09:46:30
To prevent further connection attempts, select 'File >> Disconnect'. | 2016-02-18 09:46:30
OEC FIX Trading: DisconnectFIX called. | 2016-02-18 09:46:30
Disconnected from Open E Cry. | 2016-02-18 09:46:30
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-02-18 09:46:30

Open E Cry FIX | Connecting to trading server prod.openecry.com. Port: 9400. | 2016-02-18 09:46:33
OEC FIX Trading socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2016-02-18 09:46:33
OEC FIX Trading socket (21) | Error received in OnConnect while connecting. Windows error code 10060: Anslutningsförsöket misslyckades eftersom den anslutna datorn inte svarade inom en viss tid eller på grund av att den etablerade anslutningen till värddatorn inte längre fungerar. | 2016-02-18 09:46:54
OEC FIX Trading socket (21) | Shutdown and closed. | 2016-02-18 09:46:54
OEC FIX Trading: Socket connection was closed without any logout messages sent or received. | 2016-02-18 09:46:54
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-02-18 09:46:54
To prevent further connection attempts, select 'File >> Disconnect'. | 2016-02-18 09:46:54
OEC FIX Trading: DisconnectFIX called. | 2016-02-18 09:46:54
Disconnected from Open E Cry. | 2016-02-18 09:46:54
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-02-18 09:46:54

Open E Cry FIX | Connecting to trading server prod.openecry.com. Port: 9400. | 2016-02-18 09:46:57
OEC FIX Trading socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2016-02-18 09:46:57
OEC FIX Trading socket (23) | Error received in OnConnect while connecting. Windows error code 10060: Anslutningsförsöket misslyckades eftersom den anslutna datorn inte svarade inom en viss tid eller på grund av att den etablerade anslutningen till värddatorn inte längre fungerar. | 2016-02-18 09:47:18
OEC FIX Trading socket (23) | Shutdown and closed. | 2016-02-18 09:47:18
OEC FIX Trading: Socket connection was closed without any logout messages sent or received. | 2016-02-18 09:47:18
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-02-18 09:47:18
To prevent further connection attempts, select 'File >> Disconnect'. | 2016-02-18 09:47:18
OEC FIX Trading: DisconnectFIX called. | 2016-02-18 09:47:18
Disconnected from Open E Cry. | 2016-02-18 09:47:18
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-02-18 09:47:18

Open E Cry FIX | Connecting to trading server prod.openecry.com. Port: 9400. | 2016-02-18 09:47:21
OEC FIX Trading socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2016-02-18 09:47:21
File >> Disconnect selected. | 2016-02-18 09:47:24
OEC FIX Trading: DisconnectFIX called. | 2016-02-18 09:47:24
OEC FIX Trading socket (24) | Shutdown and closed. | 2016-02-18 09:47:24
OEC FIX Trading: Socket connection was closed without any logout messages sent or received. | 2016-02-18 09:47:24
Disconnected from Open E Cry. | 2016-02-18 09:47:24