Support Board
Date/Time: Wed, 15 Jan 2025 00:01:48 +0000
Post From: SC Disconnecting from CQG throughout the day - started with v 1369
| [2016-02-17 16:02:57] |
| Yoda - Posts: 106 |
|
Since upgrading to 1369 SC has been disconnecting from CQG numerous times throughout the day. If I press the Con button, it reconnects. I have upgraded to 1370 this morning and continue to have the disconnections. My BookMap which is also running on a CQG datafeed has not had any issues. This only started with 1369. Below I have provided below log sections from the last 2 times I lost connections (10:30 and 10:55 EST). If you require any additional information please don't hesitate to ask. Thank you, Richard Example #1 @ 10:30 EST HD Request # 69 | Intraday download COMPLETE for TRIN-NYSE. Completion time: 1s. Unique request ID: 65 | 2016-02-17 10:26:49 Removed historical data download ID 65 | 2016-02-17 10:26:49 Real-time Intraday chart data file updates started for TRIN-NYSE | 2016-02-17 10:26:49 Opened cached Intraday file: C:\SierraChart\Data\TRIN-NYSE.scid | 2016-02-17 10:26:49 Intraday chart data file opened for TRIN-NYSE | 2016-02-17 10:26:49 CQG WebAPI websocket (45) | Closed. No error. | 2016-02-17 10:30:19 CQG WebAPI websocket (45) | SSL shutdown indicates not able to send 'close notify'. | 2016-02-17 10:30:19 CQG WebAPI websocket (45) | SSL has been shut down. | 2016-02-17 10:30:19 CQG WebAPI websocket (45) | SSL object has been freed. SSL state is now disconnected. | 2016-02-17 10:30:19 CQG WebAPI websocket (45) | Shutdown and closed. | 2016-02-17 10:30:19 CQG WebAPI | Network socket for websocket has been closed by remote side. | 2016-02-17 10:30:19 CQG FIX Trading | Websocket closed. | 2016-02-17 10:30:19 Connection to the external service has been lost. | 2016-02-17 10:30:19 CQG FIX: DisconnectFIX called. | 2016-02-17 10:30:22 CQG FIX: Sending a Logout message. | 2016-02-17 10:30:22 Socket (47) | Shutdown and closed. | 2016-02-17 10:30:22 SC DTC Data | Disconnected from the server. | 2016-02-17 10:30:22 CQG FIX Trading | Disconnected. | 2016-02-17 10:30:22 CQG FIX: Received a Logout message. Text = NormalLogoutInitiatedByCounterparty | 2016-02-17 10:30:23 socket (44) | Shutdown and closed. | 2016-02-17 10:30:23 CQG FIX: Disconnected. | 2016-02-17 10:30:23 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2016-02-17 10:46:56 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2016-02-17 10:46:56 socket (103) | Connected. | 2016-02-17 10:46:56 CQG FIX: Sending the Logon message. | 2016-02-17 10:46:58 CQG FIX Trading | Connected to trading server. | 2016-02-17 10:46:58 CQG FIX Trading | Connecting to market data server api.cqg.com | 2016-02-17 10:46:58 CQG WebAPI | Connecting to websocket server. | 2016-02-17 10:46:58 CQG FIX - FCM name: AMP | 2016-02-17 10:46:58 CQG WebAPI websocket (0) | Resolved address api.geo.cqg.com to IP 208.48.16.35 | 2016-02-17 10:46:58 CQG WebAPI websocket (105) | Connected. | 2016-02-17 10:46:58 CQG WebAPI websocket (105) | Starting SSL 3/2 connection. | 2016-02-17 10:46:58 CQG WebAPI websocket (105) | SSL connection established. | 2016-02-17 10:46:59 CQG WebAPI | Opening websocket. | 2016-02-17 10:46:59 CQG WebAPI | Sending websocket handshake. | 2016-02-17 10:46:59 CQG WebAPI | Received websocket handshake acknowledgment. | 2016-02-17 10:46:59 CQG WebAPI | Web socket state is now open. | 2016-02-17 10:46:59 CQG FIX Trading | Websocket connected. | 2016-02-17 10:46:59 CQG FIX Trading | Sending market data logon message. | 2016-02-17 10:46:59 CQG FIX Trading | Logon successful. Session Token = WL+XS88oqvKeCi3sLRMCFzeEzVN+BZYdbCOB/gLFXEU | 2016-02-17 10:46:59 CQG FIX Trading | Connected to data and trading server. | 2016-02-17 10:46:59 CQG FIX Trading | Starting real-time market data updates for: F.US.CLEH16. ID: 1 | 2016-02-17 10:46:59 CQG FIX Trading | Sending symbol resolution request for F.US.CLEH16. ID: 572015 | 2016-02-17 10:46:59 Intraday data recording state for symbol F.US.CLEH16 is set to download 'Pending'. | 2016-02-17 10:46:59 HD Request # 70 | Downloading Intraday chart data for F.US.CLEH16 to the file F.US.CLEH16.scid. Service: cqg | 2016-02-17 10:46:59 HD Request # 70 | Download start Date-Time: 2016-02-17 10:30:22.000 | 2016-02-17 10:46:59 HD Request # 70 | Using server: ds3.sierracharts.com port 10149 | 2016-02-17 10:46:59 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.164 | 2016-02-17 10:46:59 CQG FIX Trading | Starting real-time market data updates for: F.US.DDH16. ID: 2 | 2016-02-17 10:46:59 CQG FIX Trading | Sending symbol resolution request for F.US.DDH16. ID: 572016 | 2016-02-17 10:46:59 Intraday data recording state for symbol F.US.DDH16 is set to download 'Pending'. | 2016-02-17 10:46:59 CQG FIX Trading | Starting real-time market data updates for: F.US.EPH16. ID: 3 | 2016-02-17 10:46:59 CQG FIX Trading | Sending symbol resolution request for F.US.EPH16. ID: 572017 | 2016-02-17 10:46:59 Socket (106) | Connected. | 2016-02-17 10:46:59 HD Request # 70 | Sending historical data logon request message. | 2016-02-17 10:46:59 HD Request # 70 | Requesting Intraday data. Start Date-Time: 2016-02-17 10:30:22. Record interval: 0. Symbol: F.US.CLEH16 | 2016-02-17 10:46:59 HD Request # 70 | Decompressing data. | 2016-02-17 10:46:59 HD Request # 70 | Receiving Intraday data for F.US.CLEH16 starting at 2016-02-17 10:30:22 | 2016-02-17 10:46:59 HD Request # 70 | Timestamp of first Intraday data file record written: 2016-02-17 10:30:22 | 2016-02-17 10:46:59 Socket (106) | Shutdown and closed. | 2016-02-17 10:46:59 The network socket for historical data has been closed. | 2016-02-17 10:46:59 Intraday data recording state for symbol F.US.EPH16 is set to download 'Pending'. | 2016-02-17 10:46:59 HD Request # 70 | Received 22758 records from 2016-02-17 10:30:22 to 2016-02-17 10:47:23 (17.0 minutes) and wrote 22757 records for F.US.CLEH16 | 2016-02-17 10:46:59 HD Request # 70 | Intraday download COMPLETE for F.US.CLEH16. Completion time: 0s. Unique request ID: 66 | 2016-02-17 10:46:59 Removed historical data download ID 66 | 2016-02-17 10:46:59 Real-time Intraday chart data file updates started for F.US.CLEH16 | 2016-02-17 10:46:59 Opened cached Intraday file: C:\SierraChart\Data\F.US.CLEH16.scid | 2016-02-17 10:46:59 Intraday chart data file opened for F.US.CLEH16 | 2016-02-17 10:46:59 HD Request # 71 | Downloading Intraday chart data for F.US.DDH16 to the file F.US.DDH16.scid. Service: cqg | 2016-02-17 10:46:59 HD Request # 71 | Download start Date-Time: 2016-02-17 09:38:09.000 | 2016-02-17 10:46:59 HD Request # 71 | Using server: ds5.sierracharts.com port 10149 | 2016-02-17 10:46:59 CQG FIX Trading | Received symbol resolution report for symbol F.US.CLEH16. Request ID: 572015. Contract ID: 1. | 2016-02-17 10:46:59 Example #2 - discounted again at 10:55 EST Chart #4 has tagged chart #1 for full recalculation. Chartbook: WIP-Market Overlays.cht | 2016-02-17 10:47:22 Chart #5 has tagged chart #1 for full recalculation. Chartbook: WIP-Market Overlays.cht | 2016-02-17 10:47:22 Chart #5 has tagged chart #16 for full recalculation. Chartbook: WIP-FT's Main.cht | 2016-02-17 10:47:22 Chart #10 has tagged chart #1 for full recalculation. Chartbook: WIP-Market Overlays.cht | 2016-02-17 10:47:22 Chart #4 has tagged chart #1 for full recalculation. Chartbook: WIP-Market Percent Chng v2.cht | 2016-02-17 10:47:22 F.US.EPH16 [CB] Renko 4t #18 | Performing a full recalculation because it has been tagged. Chartbook: WIP-FT's Main.cht | 2016-02-17 10:47:22 Chart #12 has tagged chart #1 for full recalculation. Chartbook: WIP-Market Overlays.cht | 2016-02-17 10:47:22 F.US.EPH16 [CB] 15 Min #1 | Performing a full recalculation because it has been tagged. Chartbook: WIP-Market Overlays.cht | 2016-02-17 10:47:22 Chart #10 has tagged chart #1 for full recalculation. Chartbook: WIP-Market Percent Chng v2.cht | 2016-02-17 10:47:22 F.US.EPH16 [CB] 15 Min #1 | Performing a full recalculation because it has been tagged. Chartbook: WIP-Market Percent Chng v2.cht | 2016-02-17 10:47:22 F.US.EPH16 [CB] 15 Min #16 | Performing a full recalculation because it has been tagged. Chartbook: WIP-FT's Main.cht | 2016-02-17 10:47:24 CQG WebAPI websocket (105) | Closed. No error. | 2016-02-17 10:55:02 CQG WebAPI websocket (105) | SSL shutdown indicates not able to send 'close notify'. | 2016-02-17 10:55:02 CQG WebAPI websocket (105) | SSL has been shut down. | 2016-02-17 10:55:02 CQG WebAPI websocket (105) | SSL object has been freed. SSL state is now disconnected. | 2016-02-17 10:55:02 CQG WebAPI websocket (105) | Shutdown and closed. | 2016-02-17 10:55:02 CQG WebAPI | Network socket for websocket has been closed by remote side. | 2016-02-17 10:55:02 CQG FIX Trading | Websocket closed. | 2016-02-17 10:55:02 Connection to the external service has been lost. | 2016-02-17 10:55:02 CQG FIX: DisconnectFIX called. | 2016-02-17 10:55:03 CQG FIX: Sending a Logout message. | 2016-02-17 10:55:03 Socket (108) | Shutdown and closed. | 2016-02-17 10:55:03 SC DTC Data | Disconnected from the server. | 2016-02-17 10:55:03 CQG FIX Trading | Disconnected. | 2016-02-17 10:55:03 CQG FIX: Received a Logout message. Text = NormalLogoutInitiatedByCounterparty | 2016-02-17 10:55:03 socket (103) | Shutdown and closed. | 2016-02-17 10:55:03 CQG FIX: Disconnected. | 2016-02-17 10:55:03 |