Support Board

Date/Time: Sun, 20 Oct 2024 00:20:39 +0000

Post From: Datafeed Issues

[2016-02-04 08:59:45] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Let's focus on one issue at a time. We are suspecting you are using the Easy Screen data feed. The historical data for the spreads is very limited and that will not change because data collection only began about two months ago. In general our ability to solve any issues with spreads is going to be limited if at all. We just need to make that clear. We are not the provider of the data feed, Sierra Chart in this particular case is only the software which works with the data feed. So pick one particular data issue, let us know the symbol, describe the issue, and provide an image of the chart following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-02-04 09:10:03