Support Board

Date/Time: Sun, 08 Sep 2024 00:44:53 +0000

Post From: no real time data

[2016-02-03 17:51:11] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We apologize. The answer given the prior response was only for when there is a Permission Denied error when actually connecting to the Rithmic system. You are getting a permission denied error for a symbol: Rithmic Trading \| Starting real-time market data updates for: TF FMH0016!-NYBOT. ID: 2 \| 2016-02-03 05:48:22 Rithmic Trading \| Server Alert: mrv error : 13. Result text: "permission denied" \| 2016-02-03 05:48:23 So you need to contact your trading service and have them authorize the ICE US exchange for real-time data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-02-03 17:52:33