Support Board
Date/Time: Fri, 27 Dec 2024 16:59:49 +0000
Post From: Order disappears
| [2015-12-17 08:43:22] |
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My long orders dissappeared few seconds after they have been sent to IB. Then, I could see the children orders (OCO), which dissapeared after the SL was hit. Nevertheless, there is a newer version although it probably will not make any difference. But we recommend updating anyway. Here are instructions: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate We recommend trading futures contracts on your Interactive Brokers paper trading account and see if you can consistently reproduce the issue. If not, and it only occasionally occurs, then it is going to be some issue on the Interactive Broker side. Then a new shot order appeared (I did not do it), after a few seconds it switchet down by itself. So, please advice .. For an understanding as to what exactly has happened, refer to the Trade Activity Log: https://www.sierrachart.com/index.php?page=doc/doc_TradeActivityLog.php#ViewingHistoricalTA And refer to this section here: Interactive Brokers Trading Service: Trading Related Issues The problems with Interactive Brokers are very troubling. We are very disturbed by this. This is a risk that you have to accept when using that system. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-12-17 08:44:47
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