Support Board
Date/Time: Mon, 25 Nov 2024 20:52:49 +0000
Post From: DOM Position Disappearing once filled
| [2015-12-08 10:46:52] |
| User85698 - Posts: 12 |
|
Hi guys, Quick description of what I am experiencing is that once an order is filled on the Sierra DOM the filled order disappears off the DOM after approximately 3 seconds and then the DOM does not show an open position in the market at all. The order gets filled and shows up in TWS and then once the trade is exited the same thing happens. So basically there are no issues with the order itself it’s the open position that’s not showing on the DOM once filled. In fact the DOM thinks I am flat so for example if I am long and then close the trade with a sell it shows on the DOM as a short for approximately 3 seconds and then disappears and shows I am flat. The DOM also shows no activity for the day once flat. The thing is that there are two users, a master and secondary user. The secondary user DOM works 100% showing all activity on the day and also showing live open trades. We have gone through as much of the settings as possible comparing user 2 TWS with the master TWS and the sierra setting on both PC’s and no luck. At first I was fine with it but once user two got set up and we realized it works I see no need for it not to leave it this way. Another issue is that in Trade Log the trade data is not showing I have two snapshots which I have attached as an example to show you the errors. One is of the Trade Services Log and the other of the Trade Activity Log Kind Regards Dean |
Private File Private File |