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Date/Time: Thu, 26 Dec 2024 18:10:41 +0000



Post From: NYMEX+COMEX - TOP OF BOOK QUOTES NOT UPDATING REAL TIME

[2015-12-08 03:38:07]
Sierra Chart Engineering - Posts: 104368
As you can see, the information you have received from your broker and CQG clearly is incorrect:


CQG FIX Trading | Market data subscription for F.US.GCEG16 was unsuccessful. Text: Real-time data for instrument F.US.GCE (corresponding to ID = 6) are not allowed. | 2015-12-07 17:18:26
CQG FIX Trading | Market data subscription for F.US.CLEG16 was unsuccessful. Text: Real-time data for instrument F.US.CLE (corresponding to ID = 9) are not allowed. | 2015-12-07 17:18:26
CQG FIX Trading | Market data subscription for F.US.CLEF16 was unsuccessful. Text: Real-time data for instrument F.US.CLE (corresponding to ID = 10) are not allowed. | 2015-12-07 17:18:26

Refer to the documentation here about this:
CQG Trading Platform Service: Market Data Authorizations for Symbols/Exchanges


You can nearly be certain, with what you are describing, that the issue is going to be with the particular Data/Trading service you are using.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2015-12-08 03:38:41