Support Board
Date/Time: Thu, 26 Dec 2024 17:28:02 +0000
Post From: Urgent: sierra chart data feed - not working for most instruments
| [2015-12-08 01:44:27] |
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The problem experienced with intermittently stopped data for some CME symbols today (2015-12-07), affected only one of our servers. You can always switch to the other server by reconnecting to the data feed: http://www.sierrachart.com/index.php?page=doc/doc_FileMenu.html#ProcedureToReconnect The conclusion at this point, is that for unknown reason, the server was not running optimally. We have restarted it. A lot of work has gone into our server software, hardware and procedures to provide reliable historical and real-time data. A situation like occurred today, was unrelated to the CME template issue yesterday and this issue was very unexpected. It is very unusual and we are not sure what the underlying cause actually was. Now that we are aware of it, we will monitor for it and determine a proper solution. Furthermore, the issue yesterday, 2015-12-06, involving not using the updated CME template for some of our CME data feed processes, has been permanently solved. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-12-08 06:09:45
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