Support Board
Date/Time: Fri, 27 Dec 2024 07:29:28 +0000
Post From: Urgent: sierra chart data feed - not working for most instruments
| [2015-12-07 01:22:47] |
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As common sense should tell you, there simply is no reliable and consistent way that Sierra Chart can know that data is missing and prevent numerous false alarms. The user needs to recognize the missing data and we need to manually tell the user when the data is patched, if it was missing from the server temporarily, and then they can follow the procedure here to re-download the data: https://www.sierrachart.com/index.php?page=doc/doc_HistoricalIntradayData.html#RetryDownloadDataInChart And as we have said before and is documented, there is a procedure to download data for all open charts: https://www.sierrachart.com/index.php?page=doc/doc_HistoricalIntradayData.html#DeleteDownloadAllCharts The underlying reason for this problem is being looked into. Obviously it should not have happened and we do not know at this point why it happened but it will be resolved. The missing historical data is now patched. It can be re-downloaded in the charts using the instructions linked to above. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-12-07 01:24:23
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