Support Board
Date/Time: Thu, 26 Dec 2024 16:55:39 +0000
Post From: update failure
| [2015-12-04 23:42:33] |
| User989073 - Posts: 3 |
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The following is a copy of the text from Support regarding the Update Failure. I was requested to submit this to the Support Board. See file attached of screen shot of the Task manager when SC has been opened with only 1 instance of SC showing. and here is another screen shot file of the Task Manager after attempting download and install the new update. Now 3 instances of SC are showing, and this is after the update failed and after SC was closed down. The only way to remove the 3 instances of SC from the task manager was to restart the computer. This sequence has been tried several times, all unsuccessful. [Open] update failure - Account Support Ticket [6] 2015-12-04 21:04:26 GMT | By : Sierra Chart Support | Status : Open For further help with this, use the Support Board. We will want to see a screenshot of the Task Manager showing what you are describing. Download for software update has been redirected. Request ID: 5 -> 6 | 2015-12-04 12:55:15 Failed to open the file: C:\SierraChart\SierraChartSetup.exe. Error: Windows error code 32: The process cannot access the file because it is being used by another process. | 2015-12-04 12:55:27 * HTTP connection to www.sierrachart.com:80 (22) | Closed. No error. | 2015-12-04 12:55:30 HTTP connection to www.sierrachart.com:80 (22) | Shutdown and closed. | 2015-12-04 12:55:30 Any suggestions how to correct this? Thanks, Glenn Date Time Of Last Edit: 2015-12-05 00:59:54
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 Task manager after SC opened.PNG / V - Attached On 2015-12-04 23:26:38 UTC - Size: 1.39 KB - 257 views Task manager after update failed.PNG / V - Attached On 2015-12-04 23:33:06 UTC - Size: 3.47 KB - 260 views |