Support Board
Date/Time: Thu, 26 Dec 2024 06:01:57 +0000
Post From: Interactive brokers
| [2015-11-30 17:54:39] |
| User82486 - Posts: 43 |
|
Sieraa Charts has a major problem transmitting live trades to Interactive Brokers, Interactive told me that Sierra is the cause of the problem. Today I places a trade for a short on Oil e-minis that was not recognized be I sierra. The trade was placed on sierra trading dom with a stop and a target OCO bracket.. My log stated that the trade was rejected I tried a second time to place a trade and got the same results. However the trades were received by Interactive unknown to me, When I became aware of this I pressed the flatten button on the DOM and was advised that there was nothing to flatten as there were no open contracts. I had to call Interactive to close two trades that Sierra said did not exist. This resulted in turning a profit into a loss since during the time I tried to flatten the market reversed. Interactive says it is your fault and that they sent you an email about the problem. I cannot use Sierra without the certainty that you data in and out is being received by Interactive. I have been your client for years ands have influenced many of my friends to subscribe. How and when will you solve this problem? I must have an immediate response, Fred Epstein fredep1@att.net |