Support Board
Date/Time: Thu, 26 Dec 2024 03:35:42 +0000
Post From: US Exchange startup
| [2015-11-24 22:51:42] |
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A. We see a payment of 21 USD to your Additional Services Balance. You have activated the 1st Real-Time data connection, the charge was prorated to 9 USD. You have also activated the 2nd Real-Time data connection, the charge was prorated to 5 USD. Resulting in a balance of: 7 USD Then there was a 10 USD payment, Which results in your final balance of 17 USD. B. The issue is that you have set both of your real-time data connections to not auto-renew and be cancelled at the end of this billing period (End of Current Calendar Month). It is not possible to enabled an exchange while having pending cancellations. We can enabled the Exchange for you, to do that we need to know how many real-time data connections you need? Sierra Chart Support Date Time Of Last Edit: 2015-11-24 23:00:31
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